Nicholas Chan 17
Tuesday, November 22, 2022
During normal operations, the app will often 1.) fail to authenticate or 2.) crash on start. After an uninstall and reinstall when the app is no long able to even start up without inmediately crashing, I was faced with a situation where the digital token 1st verification OTP was sent to my email just fine, but the SMS OTP never came which meant I cannot activate. Considering that there is NO OTHER hardware token option now available, I am effectively locked out of my company's bank account. Edited
DBS Bank Ltd
Wednesday, December 7, 2022
Dear Nicholas Chan, We apologise for the inconvenience you have experienced. Please contact DBS BusinessCare for further assistance.
Kyhl Nuar 6
Thursday, April 27, 2023
This App say there is a key logger on my phone. I did so many scan with multiple malware app. Went though background services, Admin apps and all apps . Vgaurd needs to be much more specific on what it detects how to rectify. It detects in a seconds when a malware apps can't in minutes of scan. Finally I did a painful factory reset and I realized its a volume key remapper from google play store which I use on a daily basis. It just so stupid to call all software Keylogger.ANDROID.PhonespyPRO. Edited
DBS Bank Ltd
Wednesday, May 3, 2023
Thank you for your review Kyhl Nuar. It will be great if you can share more information with us on the key logger that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
A. P. 3
Thursday, March 27, 2025
The App has repeatedly started crashing after the last update. Have written to the DBS RM 2 days ago and no one bothered to reply. We are locked out of our corporate a/c for 2 days now. This is ridiculous!! Very disappointed.
DBS Bank Ltd
Thursday, April 3, 2025
Dear A.P. We apologise for the inconvenience you have experienced on the IDEAL Mobile App. Please contact DBS BusinessCare Hotline if you still encounter the issue.
vallamkondu pavan 3
Thursday, July 17, 2025
This app is not working for the past 5 days no one there to solve the problem is there any way to solve the issue previously it was excellent
DBS Bank Ltd
Friday, July 18, 2025
Thank you for sharing your feedback with us Vallamkondu Pavan. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
Sunkiss Babe 0
Tuesday, May 13, 2025
unable to login this app but can login on website. in-between Ideal X another app was popping up in DBS website apk on site. what's going on? so suss
DBS Bank Ltd
Wednesday, May 14, 2025
Thank you for sharing your feedback with us, Sunkiss Babe. It will be great if you can share more information with us on the incident that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
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