Jonathan Nelson 9
Saturday, October 5, 2024
Horrible app with a horrible, non-intuitive interface. Additionally, despite logging in with the same device EVERY SINGLE TIME, it says I am logging in with a NEW device and requires me to set up a pin EVERY SINGLE TIME I log in. Incredibly annoying and frustrating. The alternative (trying to log in online via a web browser) is even worse and has even less options available, so I am stuck ONLY using the app that looks and feels like it was somebody's first attempt at app development.
Jake H 4
Thursday, January 9, 2025
The providers I've dealt with have been wonderful. The app itself if disastrous: constantly failing to sign in, messed up video, server errors, it would be easier to list the ways the app HASN'T been disappointing while trying to get care. As of 1/9/25 the issue I get to deal with involves signing in. I can input my username and password, tried re-installing the app, and regardless I get the same error message that my session has ended, and I need to log in again. Edited
A Google user 16
Wednesday, March 18, 2020
As mentioned by multiple people, the actual app is horrible. I've entered my insurance info once, it worked for a few days then "lost" my insurance and was unable to verify. Deleted app & reinstalled. Same thing. It worked for a few days then "lost" my insurance info again. And there really isn't any tech help. I can't trust this app. I'm disappointed.
Greg Buchanan 6
Wednesday, May 15, 2024
The app and service is broken. I can't access my messages at all. On desktop, it doesn't display my messages at all. On the app, it gives a "Internal Service Error " when I try to open my messages. When I tried to lodge a request for tech help on the website, even my request wouldn't go through. We had a good experience with both of the doctors we've spoken to so far, and when I called the help phone number, the person was wonderfully empathetic, but ultimately she wasn't able to do anything. Edited
A Google user
25
Wednesday, March 4, 2020
Most of the positive reviews here are for the service, not the app. The service, indeed, is wonderful. The app is a nightmare. It's tremendously buggy, and tech support is non-existent. I have tried calling a half a dozen times and no one answers. The bugs frequently prevent the appointment from going through, and the absence of tech support is an embarrassment.
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