Steve H 36
Tuesday, September 22, 2020
Opens the door. Also, to open the gate to the parking lot, it took me a minute to get the hang of it, but now I don't have to get out or even roll the window down to open the gate. (Distance to receiver from opening side of gate is more than 10 feet.) After Sept. 2020 update, app did not unlock door. Restarted phone (Galaxy 9 running Android 10), and it started unlocking the door again. Edited
HID Global
Friday, September 25, 2020
Thank you Patrick for using Mobile Access app and for taking out time to rate us. We appreciate your detailed reviews and the updates that you provide us with.
Tee Mag 14
Thursday, June 25, 2020
I downloaded the Android app on my personal phone (Samsung Galaxy Note 8). I had to literally put the phone right up to the reader to register communication/activation. And there was absolutely no communication with the Samsung smart watch. I also downloaded the IOS version on my company iPhone which works great. Communicates with readers from 8' away. A coworker has the iWatch and has zero problems with functionality. Hope there's an Android fix soon. Id like to eventually use my watch.
HID Global
Thursday, September 24, 2020
Hi Tee Mag, we support two communication methods, BLE and NFC, to perform door opening. For best user experience, we advise you to keep both active. Please also note that we currently do not support Samsung Wear. Should you want to share any further details with us, please reach out at https://www.hidglobal.com/support/technical-support-case
A C 32
Wednesday, January 12, 2022
When it works it's okay. The app is always either not working at all or just keeps clicking continuously with a communications error. This is on three different androids of mine. The devices must be programmed in person by a third party. I am the local admin and we've stopped the rollout as this software is so finicky I was spending 20 minutes a day on user issues with less than 50 users. When you have to reboot your phone every morning to enter work, you're better off with key cards. Edited
Trish Smallwood 13
Wednesday, March 15, 2023
My hr person and I have tried several times to get this app to accept my invitation code. Maybe it's not supposed to work with Galaxy devices because she was able to activate two iPhones. My real issue is that support is lacking. The page for reporting an issue asked for as much detail as possible. Then it cut me off with a character limit before I had all of the details entered. I guess that it sent an email to tech support. I haven't received any indication of them having received it.
Kate Omel 12
Friday, September 17, 2021
This app consistently works good on my galaxy note 20 ultra, I just hold it right next to the reader and it works. However, dear developers, please make this app support newest Galaxy Watch 4 with Google platform. There are many people currently wearing startwatch only, because it has everything, like lte, Google pay ect. Very annoying I have to bring my phone or a physical card all the time. Thank you.
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