Paul Ailes
357
Friday, September 27, 2024
Jeez, the new version is seriously bad!! It feels like your using their desktop website on a mobile app. The screens are cluttered, the flight tracker doesn't automatically take you to your flight on departure day, checking in is a horrible process, there's an annoying splash screen when you open it, no dark mode. It used to be an amazing app, now it's gone completely backwards! How is that even possible!? Please revert to the old version! Edited
David Hoffmann
31
Sunday, September 8, 2024
I've been using the easyJet app and it was great until the last upgrade. My main usage was to navigate back and forth between the boarding pass and the flight tracker about 1 tap away. But now the boarding pass does not appear anymore, it's stored in another app (Wallet)... WHY? This is a stupid move in terms of user experience, please bring the boarding pass back into the easyJet app.
Nige Corby
22
Saturday, January 21, 2023
The app is really confusing when first used because of the way it does (or actually doesn't) store boarding passes. If you check-in several days before your flight, download boarding passes and then logout of the app the boarding passes are lost. So when you login again you have to press CHECK-IN again to download boarding passes. Also it doesn't appear that you can share boarding passes with other people in your party. So they all need a smartphone and access to your Easyjet account. Very poor.
easyJet Airline Company Limited
Tuesday, April 4, 2023
Hi Nige, Thank you for your review. We're sorry to hear that you had a frustrating experience on the easyJet app, but we appreciate you bringing this to our attention and will look at how we can improve this further.
Many thanks,
easyJet Mobile Team
A Google user
32
Wednesday, November 21, 2018
As opposed to some other airlines' apps, easyJet's does not store previous bookings. It is impossible to retrieve old boarding passes if needed for proof of travel. Many institutions, especially in France where I live and work and where easyJet has a significant presence, require not just the booking confirmation with the receipt but also copies of the boarding passes in order to reimburse travel expenses. People who rely upon this app will find themselves unable to be reimbursed in such circumstances. Edited
Don Grant
332
Saturday, October 19, 2024
Update Oct 24: well they have pretty much destroyed the improvements over the past couple of years, which had left a pretty good app. A near invisible typeface, multiple clicks to see details on itineraries, doesn't pick up flight on day of travel so have to enter manually. Now even uses Google Wallet to store boarding cards which don't even show the date. Update Nov 22: still blocks relatively recent versions when wanting you to update. Shouldn't have released this version. Edited
easyJet Airline Company Limited
Tuesday, June 28, 2022
Hi Don, Thank you for your feedback on the easyJet app. We would like the opportunity to investigate further. Please could you contact us on
[email protected] and we’ll work with you to resolve your issue as quickly as possible.
Many thanks,
easyJet Mobile Team
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