Christopher Belnap 1
Wednesday, December 25, 2024
Just installed Bticino 100x16e panel paired with a gate keypad and automatic lock. The Security app does not log events and does not notify my phone when someone rings at the outdoor keypad. I can use the app to open the lock and receive keypad audio/camera (as it should normally work). I have android 13 on a Samsung device, and all permissions enabled for the app. I also turned off battery saving options to prevent the app from being put to sleep. Any advice? It's driving me crazy.
Legrand - Netatmo - Bticino
Thursday, December 26, 2024
Dear customer, thank you for your review, I invite you to contact Bticino customer support here: https://www.bticino.com/ > Contact us
Sophie
Netatmo customer support
A Google user 13
Wednesday, May 22, 2019
The Welcome works fine. I have to refresh the app or web page every so often to make connection, but for what it is it works. I would like if the power cord was a little longer, and if there was a way to make it ignore the TV. I don't have any desire to turn monitoring off and on, so "zone" detection would be nice. I found the included 8Gb card ran out too quickly, so upgraded to 32Gb. Other than that, I'm satisfied with my Welcome.
A Google user
5
Wednesday, August 28, 2019
I'm trying to install this app on a brand new phone with Android pie. the app just keeps crashing when i try to start it. Edit: i was able to get the app to work on the OnePlus 7 Pro by having the app crash a few times when trying to start it. After the third crash, the app started up and didn't crash anymore. It also continued to work afterwards. Very weird. Edited
Legrand - Netatmo - Bticino
Wednesday, August 28, 2019
Hi Peter, thank you for your review, this is not normal, could you try uninstalling and reinstalling the app? If this situation persists, please contact us at
[email protected], we will help you resolve this
Kate
Netatmo customer service
A Google user
9
Saturday, April 27, 2019
good camera and concept but poor execution via unreliable app. app used to be good and you could see live stream without any issues but not anymore. I have one or two cameras giving good live view and others not. all on the same network. if you have multiple cameras then the notification set for one camera applies to all. this should be customisable based on individual camera but it isn't. very few settings are customisable per individual camera.
Tobias Büchli 2
Wednesday, June 11, 2025
These WiFi cameras are one of the worst I ever experienced. Reception is so bad they are most of the time disconnected, despite being right on the other side of the wall from the AP. While disconnected they won't detect and record anything anymore. I also have security concerns about the app. After someone joined my home it took several hours until I was notified about it. This needs to be immediate, otherwise it's useless if a bad actor manages to join.
Legrand - Netatmo - Bticino
Friday, June 13, 2025
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service
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