A Google user 1
Wednesday, November 27, 2024
Good app generally, but one of the updates has broken the humidity chart. It shows the amounts , but the graph comes up with a 'no connection' icon for some reason . The co2/temp/noise ones all work! Update: the graphs are all working now. I didn't do anything, so something must have changed at their end. Anyway, it works now and I can view the charts again Edited
Legrand - Netatmo - Bticino
Wednesday, November 27, 2024
Hello Andy, thank you for your review. I do not reproduce the bug, first please delete and reinstall your app after rebooting your phone. If the situation persists, please contact us on helpcenter.netatmo.com and add the word "appand" in your message and as many details as possible, so we can further check.
Netatmo customer service
A Google user
1
Saturday, December 29, 2018
Due to software bug the device's bluetooth was disabled. Therefore connection not possible anymore. Reset of device is not working. Can't connect via direct wifi on Android, as alternative to bluetooth. No possibility to connect manually to device. No connection via USB. In summary: Made the device useless. Finally, the helpline helped me to get access via USB using the Netatmo Wizard. After the new setup via USB the device is working again. Edited
Legrand - Netatmo - Bticino
Wednesday, December 19, 2018
Hello, this is not the experience we want you to have, please contact us on www.netatmo.com/helpcenter, our team of technical experts can help you resolve this situation quickly so you can fully enjoy the Smart Indoor air quality monitor :)
Kate
Netatmo customer service
A Google user
6
Thursday, January 31, 2019
The information collection by the device is good, but the app is pretty ho-hum, and has some pretty inane comments, as though everyone has air-conditioning / humidifiers / de-humidifiers in their home. This would also be better if it connected to the weather station app. Then I could see data from all my collection points in one location. Mayne then, it also might not suggest opening a window for a few minutes because it is too humid and hot inside, when it is far worse outside.
Zsolt Papp 2
Thursday, August 12, 2021
Good and stable app. I would like to see more options for notifications where I could set the value for notification, ex. in hot summer days 26-26,5C still ok, but I get notificatio even at 26,1 which do not help me, because I do not wqnt to run AC till 27. Maybe for the future more analyze option would be helpful... how fast warming up or cooling down the house in comparation with the external temperature (internet based by location). Many possibilities for a such a smart nice looking device.
Bob Clark 3
Monday, July 19, 2021
Has definitely changed my behaviour, to the point of installing a vent which, opens when the CO2 increases over 1000. Also purchased a dehumidifier, the house feels a better environment. So we have been coached, is that a success? The App needs a lot of work, a high end Physical product with a very poor GUI. The same can be said for all Netatmo products. Edited
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