Bill Franklin 10
Saturday, February 20, 2021
This app works well. It is faster if you do not have to go through my qnap cloud. The amount of data is the problem. If I go through my qnap cloud and view 6 cameras it can't keep up. If I go directly through my router with static IP it can keep up. I have 4K cameras and viewing 6 uses a data stream of 6mb. That is why people are having problems. If you look at the resource monitor in QTS you can see how much your upload stream goes up when viewing various amounts of cameras on your phone. Considering the demands, the app is very good. I almost never give 5 stars so I give 4 stars but this app is very good. Remember, if you use myqnapcloud all that data has to go in and out from their server before going to the telco.
QNAP
Monday, May 24, 2021
Hi Bill, thanks for your feedback! It looks like we have an issue with myQNAPcloud. Could you please contact us via https://helpdesk.qnap.com/index.php?/Tickets/Submit? We'd love to hear more about this issue in order to assist you right away. Thank you!
A Google user 4
Saturday, September 2, 2023
As others have stated there is a major sensitivity issue with the landscape to portrait rotation (autorotation) that makes the app completely a joke to use on mobile when you are trying to view videos. Qnap where is your QA team? You just put an update out to add a FAQ and enhanced customer support but literally didn't address a glaring issue with the app. As another stated this app has almost seemingly been abandoned from actually being worked on from overall performance to features. Edited
A Google user
13
Thursday, January 3, 2019
live view is not live, it sticks on a single frame. and recordings don't play back correctly, they just show a black screen more often than not. also the recording history list is not extensive, it only shows the most recent 5 with no good way to quickly view further back in the timeline. Edited
QNAP
Wednesday, January 30, 2019
Hello,
Sorry for the inconvenience. We will need more detail to solve the issue, please visit QNAP Helpdesk to submit a ticket to let support know the details. Support will help you right away. Thank you so much! (https://helpdesk.qnap.com/index.php?/Tickets/Submit)
Craig Pirner 0
Thursday, January 12, 2023
Good but app UI becomes unresponsive and Android gives the option to wait or close app. Becomes unresponsive most quickly when doing payback rather than live view. Even live viewing causes unresponsiveness if you play around with zooming it other UI controls. Really only usable for a quick check-in to the live situation.
Ben Russell 1
Tuesday, June 24, 2025
Appears to only connect randomly, I had the app connected over my Lan for a few days then it disconnected and after about 30 attempts it finally connected again, my wife's phone still won't connect. Both of our logins work on our phones for the other QNAP apps and we can connect to QVR Pro on desktop so it is specifically an issue with this app.
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