Phillip North 839
Monday, June 9, 2025
Getting worse. I think the overall experience is getting worse in regards to identifying and tracking orders. Biggest complaint would be that even though your Amazon account is linked, you can't track it via the app. It only links you to the order, and not the tracking itself. Once it's delivered, you then have to go archive the order. edit 6/9/25: no, that's completely incorrect. There's a disconnect. It's a pointless feature to link to Amazon if it doesn't pull the tracking. Edited
Shopify Inc.
Monday, June 9, 2025
Hi Phillip! If you're not seeing updates in the app, there is a good chance that the tracking details have yet to be scanned in by the carrier or there are no updates to share with you at this time. Shipping and fulfillment is managed entirely by the business you'd purchased from and we strongly recommend reaching out to them for more information!
speedy speed boi 162
Friday, May 23, 2025
Pretty nice being able to visually track my orders, real time tracking would be cool aswell, but I'll take what I can get... edit: dropped rating from 5* to 2* because there's just to much going on, an unreasonable amount of ads and promotions, and I can't find the order tracking... it's not the same app anymore, and I miss it, will prolly uninstall at this rate Edited
Shopify Inc.
Wednesday, July 16, 2025
Hi there, Thank you for your feedback. We understand your concerns about ads and promotions, and we're always working to improve the user experience. Regarding order tracking, please ensure you have the latest version of the app. If the issue persists, contact our support team at https://help.shop.app/en/shop for assistance.
Felicia Brimigion 470
Friday, May 23, 2025
Ever since removing dark mode, this app has become painful to use. It is SO bright. Their excuse of 'not enough people using this feature' is such hot garbage. Bring back dark mode, especially for those who need/rely on that visual accessibility. Functionality wise, it has better tracking than the actual shipping companies and I like that I can track my shipments on the map as well. I also really like how I can add in other tracking numbers w/ the corresponding shipping company, to my orders. Edited
Shopify Inc.
Wednesday, July 16, 2025
Hi Felicia, We appreciate your feedback on the removal of dark mode. We understand its importance for visual accessibility and will share your thoughts with our team. We're glad you enjoy the tracking features. For further assistance, please visit https://help.shop.app/en/shop.
InevitableD34th 191
Saturday, June 14, 2025
Don't try to sign into this app unless you also have access to a computer or a tablet that has your email address on it. whenever you try to sign into this app, it opens a browser to input a 6-digit code sent to your email. But when you go to your email to grab the code, and then come back it refreshes the app and opens a new browser window so then the code that you just got emailed to you doesn't even work. I just want to track the shipping status of something I bought on Instagram.
Shopify Inc.
Monday, June 23, 2025
Hey there! Thank you for taking the time to provide feedback about the Shop app. Your feedback is greatly appreciated; we continuously strive to enhance our platform for users like yourself. So we can understand the issues you experienced, if you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a look.
Cherin Moody 357
Saturday, February 22, 2025
Love it for tracking packages, its nice having them all in one place. However, I wish you'd bring dark mode back and the ability to do swipe to archive orders that have been delivered. I hate having to go into each order and archive them, then go back to do another. Removing those two features feels like a huge step backward. I also don't understand why Amazon won't stay connected, I don't even see the point of connecting it will log you out before the item even arrives to you.
Shopify Inc.
Thursday, April 10, 2025
Hi Cherin, thanks for providing feedback about the Shop app! We absolutely understand how important dark mode is to you and we appreciate your feedback. We are always looking for ways to improve the Shop app, we will ensure your feedback is brought to our product team for their consideration!
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