Christina Trexler 231
Wednesday, May 7, 2025
recent update slows everything down and adds extra screens. It used to be upon checkout you could tap a credit card without having to select anything else. now you have to select 'credit card' before you can run the card. I don't know why they went backwards with this change. also the whole app is running more slowly after the last update
Shopify Inc.
Tuesday, September 23, 2025
Thank you for your feedback. We understand the recent update has added extra steps and affected performance. We're continuously working to improve the app experience and appreciate your patience. If you have further concerns, please reach out to our support team at help.shopify.com/support.
Russ Gardiner 93
Friday, February 27, 2026
latest update is horrible.. they had fixed my original complaint about the delete cart, but now the buttons at checkout are huge and you have to scroll to choose payment type? can't figure out how to add custom charges/items anymore, and it failed to send a receipt after checkout. I had to go back through to the order and manually resend a few hours later when the customer contacted me. how about no major UI changes without a warning?! I didn't update the app and now it's even harder to us Edited
Shopify Inc.
Friday, March 6, 2026
We appreciate your feedback on the recent update. We're sorry for the inconvenience with the checkout buttons and receipt issue. They shouldn't have changed in size too much, so I would recommend a reinstall of the app to ensure a clean update. For any immediate assistance, please visit help.shopify.com/support. Thank you for your patience.
Sassy Sparkles 5 Jewelry 52
Wednesday, March 27, 2024
I was happy with the app on my tablet. Now it shows that it updated the software. I am disappointed that the "save cart" feature was removed. Now it says " save as draft", but you need to have the paid version of Shopify Point Of Sale. This has disrupted my selling because I sometimes get payments at the end of the day, and it does not allow me to save and recall an order. Is there a way to revert to the previous version. I liked it better. Edited
Shopify Inc.
Wednesday, March 27, 2024
Thank you for sharing your experience! There isn't an option to revert to previous app versions, but we will take this feedback into consideration for future updates. -Sophia, Shopify Support
Natalie Parker 86
Saturday, April 27, 2024
I was using this at an event today, and when I go to checkout with a card, the app keeps telling me to wake up my reader. Then the app closes itself out, and I get a notification that it's crashed. I have to then try again, and MAYBE IT will work this time, which honestly takes a few more times of crashing to work. I eventually got frustrated and used my square app, which takes credit cards faster, and I don't need an extra device as I can use my phone as a tap.
Shopify Inc.
Sunday, April 28, 2024
Hey there! Thanks for taking the time to review Shopify Point of Sale. We would love to understand the issues you're experiencing with using the app. If you're open to it, please reach out to us here: https://shopify.link/bRoY. We'd be happy to take a closer look at this issue to find a resolution! -Iris, Shopify Support
Jessie 64
Monday, July 26, 2021
7/26/21 update: Shopify continues to tell me it's a hardware problem and I've done more hours of troubleshooting. They sent me a new card reader that also doesn't work. Now they want to send me another card reader. Is anyone else having the same experience? 721/21 update: I'm continuing to jump through troubleshooting hoops with Shopify support. Now Shopify is claiming my card reader must be defective. That doesn't even address all the other issues I'm having. Shopify, please go back to the previous app version or allow users to decide which version they want to run. This new one is terrible. The update is awful. It's absolutely crippling my ability to use this as a POS. Very unhappy. Fyi, I am running the latest version of the app. Edited
Shopify Inc.
Friday, July 30, 2021
Hi Jessie! Should the next card reader continue to experience this issue, please respond back to your original ticket and our Support team can get the Technical team looped in. Additionally, testing the reader(s) on another device & Shopify POS app would help the Technical team narrow down where the issue is stemming from. Thank you so much!
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