Familiar Stranger 2
Wednesday, July 9, 2025
Pretty stellar app. If customer messages isn't getting through after the first initial message, it's likely their browser deleted cookies. I specifically inform customers not to delete cookies. Otherwise they'll have to keep creating new chats which makes it difficult to follow. Also wish for a setting that only paid customers messages come through, to prevent spam messages. Edited
GSSF Group 4
Tuesday, June 3, 2025
Extremly disappointing to find that I need to set up the whole thing again from scratch after updating the theme. Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is. Why do these companies feel the need to constantly update? It's time consuming and often creates more problems than it solves.
Kasey Pearson 48
Friday, March 18, 2022
This app is so gitchy!! It's impossible to respond to clients messages because the app freezes up anytime the message gets longer than a few sentences. And if you hit return to start a new paragraph in your message, FOR. GET. IT! the app will lock up, making it impossible to edit/send/or finish your message. It's very aggravating!
Shopify Inc.
Wednesday, March 30, 2022
Hi Kasey. I am sorry to hear that you've had this issue with the Shopify Inbox app and thank you for notifying us here. I would recommend reinstalling the app to see if this fixes the issue, but if it doesn't please send me an email at
[email protected] (addressed to Victor) and I'll be happy to take a closer look at this. -Victor, Shopify Support
James Hale 35
Saturday, September 28, 2024
This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you!
garrett duell 26
Friday, March 25, 2022
The app will recieve the original text front he customer, but the subsequent responses do not come through, even though I can continue to send messages to the customer from the app. in the app it says ”no internet connection". Even though it's allowing me to successfully send messages to the customer. (I know the customer was receiving my messages because I was acting as both myself and the customer). This app just make us look like we don't know what the customer is saying. It's embarrassing.
Shopify Inc.
Friday, April 8, 2022
Hi, Garrett. Sorry to hear you are having some problems with the app - In this case I would recommend reaching out to our support team so they can look into what is going on here. They can be reached here:
[email protected] Thanks! -Ivy, Shopify Support
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