DesireeMonique 113
Saturday, July 5, 2025
User for 5 years, I Love Shopify for my bus. But latest updates definitely cause a lag from page to page, option to option, it's very time consuming to do things that could be done in seconds. Also a lot of errors ... something went wrong when trying to save products 😬 reason for my review today was bc I got on here hoping I missed an update to fix issues but instead found other users are experiencing the same issues. Its definitely not as user friendly as it was prior. Edited
Shopify Inc.
Monday, July 7, 2025
We're sorry to hear about your experience and are investigating the scenario you have described.
If you have a moment, we'd benefit from knowing a bit more about your setup https://forms.gle/fwGQVHJucS5jYGWbA
Josh 209
Friday, July 18, 2025
Boat load of great features- when it comes to customer support you're just a number. Shopify started displaying incorrect (deeply discounted) shipping calculations to customers at checkout (3+ months) leaving the biz owner to pay the difference for the actual shipping $, all thru their platform. Customer support comes back with: "Please know that your feedback is valuable and will be considered for future improvements" Don't expect anything more unless it's a Plan $ hike!
Shopify Inc.
Monday, July 21, 2025
Thank you for your feedback. We understand the importance of accurate shipping calculations and apologize for any inconvenience. Please reach out to our support team at help.shopify.com/support for further assistance. We value your input and are committed to improving our services.
Olivia Hicks 27
Monday, June 23, 2025
My app still won't open after last update. It just spins. I have an Android phone. Please fix the problem ASAP. I've got work to do and need to be able to use my phone. *Update: The last update it started working. I had to uninstall the app and restart my phone. It works fine now. Personally I don't like that they change the app layout so often. I get it figured out and then they change something. Edited
Shopify Inc.
Monday, June 23, 2025
Hi Olivia, we appreciate you taking the time to share your feedback. In order for us to provide more help on this matter, please visit https://help.shopify.com/support/login
Caitlin Cieslewska 699
Friday, May 23, 2025
Update: Oh look, they "fixed it" and made it even more broken!! Every time I finally figure out how to generate a report, or update something, you change it! Ever since the update this things been broken. When I hit back, it takes me back to the home page, not back to where I was. I can't edit text boxes, as the cursor jumps to the end of the text box after every key stroke. This is on top of the update that made the workflow impossible by adding four extra steps just to add photos on mobile. Edited
Shopify Inc.
Friday, June 20, 2025
We're sorry to hear about the issues you're experiencing with the recent update. It sounds like there are several functionality problems affecting your workflow. Please reach out to our support team at help.shopify.com/support so we can assist you further. Your feedback is valuable to us.
Timothy C 75
Saturday, May 24, 2025
The latest update has made the UI smaller and less responsive (there is a noticable lag when you click between shop sections), in order to cram in a useless "sidekick" chatbot button (which is present on every screen). This chatbot will helpfully misinform you about shopify features, inventing menu options that do not exist, and cannot be turned off. Edited
Shopify Inc.
Monday, June 23, 2025
Thank you for sharing your experience of the recent UI changes. We take your input seriously and understand the new design may not meet everyone's needs. This has been shared with our team for review. If you need further assistance or have more specific concerns, please reach out at help.shopify.com/support. Thank you for helping us improve!
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