Matt Wilczynski 0
Monday, June 16, 2025
Wasn't able to correct a routing number issue for weeks. Then, all of a sudden, I wasn't able to log and see anything AT ALL for hours. Just a 500 error message that said "something went wrong". Shopify "fixed" the outage but support was useless. Never trusting Balance again. Edited
Shopify Inc.
Monday, June 16, 2025
Hi Matt! Thank you for your feedback. I’m sorry to hear that you’ve had an unpleasant experience using Shopify Balance - both the app and the desktop access. Please connect with our Live Support so we can take a closer look with you: https://bit.ly/3Cf74Vk
Jess Williams 4
Tuesday, May 14, 2024
The login process for this app is so long winded that I don't want to use it. The use of passkeys on multiple different devices is a bad option. It currently takes 9 clicks to get in to view my balance and I have to go through this every single time. Really this whole app shouldn't exist and it should just be rolled into the Shopify main app.
Shopify Inc.
Tuesday, May 14, 2024
Hi there, Jess! Thanks for sharing your feedback with us here! I have been able to record this internally as a feature request on your behalf. Thanks again for taking the time to let us know about this. -Don, Shopify Support
Nick Schneider (nickschneider64) 20
Saturday, August 12, 2023
The app works good for seeing my balance and seeing what transactions have taken place. The reason I gave this 3 stars is due to the fact I can't initiate a transfer from my bank to the balance on the app, I have to go through the website itself or through my bank.
Shopify Inc.
Friday, August 25, 2023
Hi Nick, thanks for your review. I'm glad to hear that you've found Shopify Balance to be beneficial for your business, but I can see why you'd like to see the option to transfer funds from your bank to via the app. We hope to continue to improve Shopify Balance and appreciate you providing your feedback to us here. -Victor, Shopify Support
Dajeon McDowell 1
Friday, January 31, 2025
It stopped logging me in. My best business was generating. I was generating funds and keeping track of my balance and doing my best stuff. Support team has no answer how to get back into my accounts. It was not a password problem, it was a software probelm.
Shopify Inc.
Tuesday, February 11, 2025
Hello Dajeon, Thank you for your feedback, I'm sorry to hear that you've had an unpleasant experience using the app. Please make sure you have the latest app version and Android OS. Then please log out and back in for a new authenticated session. If issues persist you can contact Live Support for more help: https://bit.ly/2AWw5VA. -Shopify Support
Hallie Ramer 5
Tuesday, April 2, 2024
I am a Shopify user and everything is generated from my balance account. I have 2 fraudulent charges on my account and there is no way to challenge them and no way to contact anyone. I tried going through Shopify and was told there would be a resolution but nothing happened it's been two weeks. I have every shop that I have on platforms funneling onto this account and now it's not only compromised but there is no support. Why platforms make you use their payment sources I will never understand. Edited
Shopify Inc.
Tuesday, April 2, 2024
Hi there. Thanks for taking the time to leave your feedback. I'm sorry to hear about this. When it comes to receiving chargebacks you can submit any evidence through the Shopify admin. Shopify's role however, is to act as a liaison between you and your customer's bank. To learn more, click here: (https://shopify.link/BQjG). - Blair, Shopify Support
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