Niraj Lama 29
Monday, February 7, 2022
Can one actually use Customer View for tips? (You show that in the images of the app.) When we used it last, about a year ago, tips would not show up on CV. Since our establishment is on the lines of a cafe-cum-retail we accept tips for the staff. It was a confusing mess for the customers because they were faced with two screens. Besides the CV, they had to now also pay attention to the main screen where for the sake of tips we had to turn towards them during the course of the checkout. We had to ultimately drop the CV altogether. Now we turn the screen around and let the customer scroll through the items. It is super clunky and costs us a lot of time. It will be great if the CV can be made interactive during the checkout for the customer.
Shopify Inc.
Wednesday, September 14, 2022
Hi Niraj, thanks for the feedback. Good news, we've just updated the app to support tips.
Eric Champlin 18
Wednesday, May 12, 2021
We've continuous issues with this app since we installed it on two registers over a year ago. Continuous disconnects, difficulty scanning the barcode to reconnect, the dreaded "disconnected" message that can only be fixed by rebooting the register iPad AND the customer view tablet while we're in the middle of a busy sales day. And now this morning, a new twist: a complete inability to connect. Great concept, extremely poor execution.
Shopify Inc.
Tuesday, May 18, 2021
Hey Eric! Our developers are aware of this frustrating issue with the Customer view app disconnecting, and a fix has been released. Please be sure to update your POS app and your Customer view app to the latest versions. If the issue persists, please reach out to our Support team, in the POS app under ≡ Support.
Lloyd 10
Monday, December 16, 2024
All I can say is, without it, we'd all be lost because it's the customer's view that helps developers make better changes. I never knew what any of this was until I became a reviewer, and these developers—it's amazing what they do behind the scenes to make one little app work and turn it into entertainment, security, and everything else. It's amazing to see it work, but the customer's view is the ultimate view.
Randall Barbour 19
Thursday, November 3, 2022
It is getting better. But, I wish the new features were optional. I need the customer to see his details and totals - but don't want them or my clerk to have to click on anything else to complete the transaction. It slows thing down since we have to click the "complete order" on our side or the customer has to read about how to get a receipt. The extra features are great for those who have the time and want them. All we want is the thing to stay connected and show the checkout details.
Shopify Inc.
Wednesday, January 18, 2023
Hey Randall! Thank you so much for your feedback. We really appreciate you taking the time to share your thoughts on the matter and will be sure to pass on the feedback to our developers. As always, should you have further feedback or questions please reach out to our support team. Open 24/7 for your convenience!
Kent Pegorsch 12
Friday, July 24, 2020
Continually disconnects and is VERY difficult to get to reconnect. We contacted Shopify before we invested in a tablet to run this app and they said it worked fine. Checkout at our POS is VERY confusing without a customer view of the transaction. Swinging the IPAD back and forth is not an acceptable option.
Shopify Inc.
Tuesday, September 22, 2020
Hi there Kent, thank you for sharing this feedback. Please know regular disconnections can be a result of the network not being strong enough to support both the the POS transactions and Customer View app. We suggest trying a stronger network and see how things go! You can also connect with us directly at https://www.shopify.com/contact
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