Sridharan Kuppa 121
Friday, June 10, 2022
Junk app, it does not work at all. It always gives an error code 995 (no network connection) though I connected via LTE network and I was able to browse all possible websites. Waste of time for customer and customer service. This app is going to drive the customer away from T-Mobile (btw, I have been th customer with T-Mobile for 10+ years).
Holli Knight 18
Thursday, May 23, 2024
Terrible app. It tells you to start that you have to turn off your Wi-Fi and cellular service to proceed Only..... it can't proceed from there because your Wi-Fi and cellular service is off. No joke. That was actually the error message I received. It started right off with a catch 22. So pretty much useless and I will be uninstalling it now. 10 of 10. Do not recommend T-Mobile anything. This app was the final piece of a long ordeal.
A Google user 291
Tuesday, September 17, 2019
This shouldn't be such a headache to deal with, show some competency, T-Mobile. The app doesn't appear to be working on Android 10 on my Pixel 3a XL. It simply tells me that there are server errors (which is terrible practice from a development standpoint because it clearly isn't the server). I also can't downgrade to 9 because my phone is carrier locked. I contacted support and after a month of going back and forth with them, they told me to use the app to unlock but it doesn't even work.
James phillips 29
Wednesday, August 24, 2022
Having the exact issue w/ the inability of T-MOBILE find a successful solution to unlock a eligible device as the first customer review stated regarding the error message "Unable to comnect to the server" ,& its 3 yrs later! I.ve allocated both time and expenses (bought a prepaid sim kit as it was the possibility an inactive account would be the logical issue considering the server connection error but no dice and its 2022! They obviously aren't to concerned about their customers!
Matt Jaskulski (Ph.D.) 5
Tuesday, November 19, 2024
Very crude app. Does what it says on the tin but only when it feels like it and it doesn't feel like it very often. I bought my Pixel 9 Pro XL outright with money and I have to wait 40 days to remove the sim lock with this wonky app and it's giving me errors all the time. I'm a happy T-Mobile customer but this is definitely a fly in the ointment.
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