A Google user 1,503
Thursday, June 5, 2025
literally just installed the app to set up my internet. It won't work. Error after error. Had to contact tech support to help set it up. Went back to the app to try and log in, and I'm met with yet another error stating, "Their wires are crossed." That's a fun thing to read over and over and over again. Please make an app that works. This is my first impression, and so far, not an incredibly pleasant one.
T-Mobile USA
Thursday, June 5, 2025
Hello, we'll make sure you can view and manage your connected devices when needed. We recommend clearing the app's cache and data and then try reinstalling it. Please let us know if this helps so we can ensure you have the tools you need to manage your service. ^MichaelArchibald
Jennifer Lauriano 2,209
Tuesday, March 18, 2025
It's not a user-friendly app. It's hard to find what you're looking for. And trying to actually do anything thru the app is almost impossible. You can fill out all the info, select all your preferences, etc., but then when you try to submit, there's always some sort of error message or it tells you your missing info that is already filled in. I always end up having to call or go to a TM store to do things that should I should be able to manage thru the app. It's absolutely ridiculous.
Brian G 1,081
Tuesday, April 8, 2025
horribly slow app! cannot add my syncup drive to t-life. since they are now forcing us to use one app for everything (great), but not all the features work. defeats the purpose of buying your tracker, and your app won't recognize it and keeps saying "something went wrong". don't know where my kid has driven off to. thanks T-Mobile! oh and I have 5 cars on my tracker page but only physically own 1 car. app won't let me delete them "something went wrong". we pay a lot of money address our issues
T-Mobile USA
Wednesday, April 9, 2025
Hi, Brian. We'll make sure you're able to manage your sync up services so you can keep track of where your kids are. We recommend clearing the apps cache and data or reinstalling when encountering these issues. Please let us know if this helps so we can clear up any ongoing issues you're experiencing.
Christine Jackson 246
Sunday, March 23, 2025
This is the worst app I've ever used. I purchased two SyncUp kids watches and constantly get a "Something went wrong. Try again later." error. The app will not let me update any information for the second watch. I've been getting the error for three weeks since I purchased the watches. I spent a week working with tech support, but they only read the manual and were unable to provide any actual help. They told me to take the watch back into the store to exchange it.
Charles Marcus 598
Friday, March 7, 2025
Update: latest update broke it. I can no longer log in. Just keep getting "network error" when I try. Who doesn't like free things! Always an adventure. Unfortunately much of the time the giveaways are things that don't interest me at all. I check each week for my 10¢ off a gal at Shell. Without it Shell would be the highest priced gas around. With it I save a few cents (which adds up over time) over other brands. The rest of the offers I usually pass on. Edited
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