flerida nazareth 76
Monday, January 18, 2021
After the App update, I am unable to open it my mobile. I have to uninstall and reinstall just to be able to use it. Pls check what the issue is and have it fixed. Mobile banking is supposed to make it easier for us customers to make transactions with just a few clicks...it is very disappointing 😞 the old app version was manageable but this new/updated version is a such pain to use..
Mashreq
Tuesday, January 19, 2021
Dear Flerida, Please uninstall and reinstall the application now and try again. Thank you.
Usama Iqbal 36
Wednesday, June 11, 2025
I have been using the Mashreq Bank mobile app for a long time, and unfortunately, there have been frequent issues. The app often faces server downtime or becomes completely unresponsive. Today, I am unable to receive the OTP, which has made it impossible to complete even basic transactions. It’s quite disappointing that such issues keep recurring without a permanent resolution. I sincerely hope the technical team takes this matter seriously and works on delivering a more stable and reliable exp
Mashreq
Wednesday, June 11, 2025
Dear Usama,
We apologize for the inconvenience caused. We would appreciate it if you could share more details about the issue you're facing. Kindly write to us through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Hakimuddin 1
Tuesday, July 15, 2025
Dear Mashreq Bank Team, Today I applied for a Cashback Credit Card for the first time. However, I am unable to activate the card using the Mashreq app because the face recognition feature is failing repeatedly. I have tried multiple times, but it keeps showing an error. I urgently need assistance in activating my card. Please help me resolve this as soon as possible. You can reach me on this platform or contact me directly through the contact details linked to my Mashreq account. Thank you
Mashreq
Tuesday, July 15, 2025
Dear Hakimuddin,
We are sorry to hear about your experience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Raja AV 10
Tuesday, July 15, 2025
suddenly, all my payments and transfer stopped from mobile apps, asking to do mobile registration. mobile device registration is failing consistently and unable to proceed with any payments. customer care support is not help, and then complaints are raised. they simply closed the complaint with status as revolved. very bad experience with customer care and mobile apps.
Mashreq
Tuesday, July 15, 2025
Dear Raja,
We apologize for the inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
Patrizia Joanne Pre 15
Sunday, July 6, 2025
My account was deducted eight times without my knowledge, and I have yet to receive any proper assistance. I sent a detailed complaint via email but haven’t received a response. I also tried to get help through the website’s chat support, but all I got were automated replies that didn’t resolve anything. I had to lock my card to prevent further unauthorized transactions, which is frustrating because I still need to use it and would have to unlock it again.
Mashreq
Sunday, July 6, 2025
Dear Patrizia, We apologize for the inconvenience caused. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq
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