Abdullah Bukhari 33
Wednesday, January 21, 2026
Edited: Already raised complaint through application no response showed from the team on complaint and is still in progress for the past three days. I haven't received any delivery tracking Id nor the card but in the app it shows the card activation. Raised a request but from the past three days it's in progress no response from the support team. Edited
Mashreq
Wednesday, January 21, 2026
Hi Abdullah,
We’re sorry for the inconvenience caused. Please note that PayPak cards can take up to 15 working days for delivery, while Mastercard delivery usually takes up to 7 working days from the date of application. For card-delivery information, please visit www.mashreq.com/en/pk/help/complaints/.
Attaullah 583
Saturday, April 4, 2026
Opening a digital account took just 4 minutes — super smooth and hassle-free. The app works well. Key point: the app is quite slow and lags a lot, and the payment receipt looks very outdated. The app should be fast, smooth, and work seamlessly. Overall user experience needs improvement, especially in speed and modern design to match current banking apps. Adding features like Raast fund transfer, Schedule Transaction's, and mobile Peackejs Edited
Mashreq
Monday, November 17, 2025
Thank you for sharing your experience with us, Attaullah! We appreciate your feedback and look forward to serving you.
Muhammad Umar 56
Thursday, January 8, 2026
The account creation was fine. The app has a lot of bugs. While logging in, when we write the password the sign in button disappears. Secondly within the app in some screens the navigation bars of the device don't work, we have to use app navigation buttons. There are basic naming convention errors in the application as well, which actually gives ocd to a software developer. Also the option to talk to a client is very hidden inside the chat options of the virtual assistant. Edited
Mashreq
Thursday, January 8, 2026
Hi Muhammad Umar,
We are sorry for the inconvenience, and are here to help. You may register your complaint via our website : www.mashreq.com/en/pk/help/complaints/ or through the Mashreq Pakistan page on Facebook."
Doraemon Lovers 10
Wednesday, January 14, 2026
i have not received the card as they said that i will receive the card in 7 working days and didn't receive the tracking id of the card on my sim card. Overall bad experience. Raised the complaints 3 times and they closed the complaint itself and also called on customer care they said to raise a complaint and did it many times still no answer. sent a mail to mashreq and no answer. Firstly it was very difficult to make an account on it. my friends also tried to open accounts on mashreq but failed
Mashreq
Wednesday, January 14, 2026
Hi Customer,
We’re truly sorry for the inconvenience and frustration caused by the card delivery delay and repeated follow-ups. This is not the experience we aim to provide. You may register your complaint via our website: www.mashreq.com/en/pk/help/complaints/ or through the Mashreq Pakistan page on Facebook.
Muhammad Waleed 38
Tuesday, December 30, 2025
Worst digital bank I ordered my debit card, and the app claimed it would be delivered within 7 days. However, after 10 days, I still haven’t received a tracking ID. I contacted customer support, but they responded after 5 days and still did not resolve my issue. Reaching out to customer support is completely useless.
Mashreq
Tuesday, December 30, 2025
Hi Muhammad Waleed,
We are sorry for the inconvenience, and are here to help. You may register your complaint via our website : www.mashreq.com/en/pk/help/complaints/ or through the Mashreq Pakistan page on Facebook.
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