محمد السيد 38
Wednesday, June 18, 2025
I can't login to my account and deal with my money. I tried to reset app password but OTP was never sent. Can't reach any of customer service.
Mashreq
Wednesday, June 18, 2025
Dear Customer, We are sorry to hear about your experience with the Mashreq Egypt app. To better assist you, please contact our 24/7 support team via the "Mashreq Smart Assistant" on the Mashreq Egypt app. You can also contact us through the "Contact Us" page on our website https://www.mashreq.com/en/egypt/help-and-support/complaints/ Regards
Mahmoud Sabry 5
Monday, July 7, 2025
When I can't even create an account because the OTB isn't being sent to my number, then it's a pure failure and a promising start!!!
Mashreq
Tuesday, July 8, 2025
Dear Mahmoud,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/egypt/help-and-support/complaints/.
Regards
David Sameh 38
Sunday, February 23, 2025
The app is really slow, every button at least takes 2-3 minutes to respond, just superrrr slow, also even some other stuff takes way too much to load, like UI, please fix, also maybe change the UI into something more cartoonish and more satisfying to the eye. Anyways, the bank itself is good and it supports many good features, but the app is just bad, if you update it it's gonna be 5 stars!! Edited
Mashreq
Sunday, February 23, 2025
Dear David ,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot.
Regards
Ahmed Metwally 60
Wednesday, May 14, 2025
I put some money in this bank. I did not receive any bank card. I cannot access my account. I call the customer service, no human interaction is available. Only IVR and chat GPT. I visit the bank branch, there is only one agent in the whole huge branch, and he is incapable of providing any help, he only refers you back to the nonfunctional app and IVR fake customer service. Very bad experience. I have no access to my money and I don't know what to do???
Mashreq
Wednesday, May 14, 2025
Dear Ahmed,
We’re sorry to hear about the issue you’ve encountered and regret the inconvenience. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively you may reach out through our Mashreq Online Contact Us page: https://www.mashreq.com/en/egypt/help-and-support/complaints/.
Ramy Teleb 27
Thursday, May 15, 2025
horrible customer service only bot you can't talk to a human to explain your issue or file a complaint I received my card and can't activate it and I tried to reset app password but OTP was never sent... UPDATE: found all OTP messages in spam section in google messages I'll use the app and update my rating later Edited
Mashreq
Tuesday, May 6, 2025
Dear Customer, We are sorry to hear about the issue you encountered and apologize for the inconvenience. To better assist you, please contact our support team via the "Chatbot" on the Mashreq Egypt app. You can also contact us through the "Contact Us" page on our website https://www.mashreq.com/en/egypt/help-and-support/complaints/ Regards
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