meera g 12
Sunday, March 16, 2025
cannot order products, which is ironic considering this is a shopping app. The app works well with choosing the products and checking out. It gets stuck at 'pay and place order', doesn't matter which payment method, doesn't matter which time of day, the app keeps saying that 'something went wrong, try again later'. IT- please look into this problem on Zalando.de
Zalando SE
Wednesday, December 10, 2025
Hi meera g, we apologize for the problems you're experiencing with our app! For more detailed feedback, please reach out through the Help & FAQ section in the app. We value your input and are here to help! 🧡 Your Zalando team.
hmd trshz 145
Friday, December 8, 2023
I have been a customer for years, consistently using the Plus account and always paying on time. However, it's ridiculous that I can no longer choose my payment method myself, and that I can't pick up my order at the post office, which is really annoying. The app itself has also undergone bad changes, for example, we can no longer filter by brands, and the color filter doesn't work either. I'm going to cancel my premium account and not recommend this app at all.
Zalando SE
Friday, December 12, 2025
We're saddened to hear about your experience as a valued long-time customer. Your loyalty means a lot to us, and we appreciate your feedback on payment methods and filtering features. We hope you'll reconsider and continue being part of our community. Thank you for sharing your thoughts!
NV T 3
Saturday, July 5, 2025
App has errors. When clicking a brand it switches gender. e.g. when browsing men's jeans, and you're looking at a certain product, when you want to see all of that brand, and click the brand name, suddenly it tries to show you all women products for the brand and not the men's. Please fix this, it's annoying. @Zalando response, why on earth would i do that? I just told you about issues with your design, and then you make it my problem to reach out again? How about just fix it...? Edited
Zalando SE
Sunday, July 6, 2025
Hi NV T, we’re sorry to learn about the difficulties you’re facing with the app. Try uninstalling and reinstalling the app to see if that resolves the issues. You can share additional feedback in the Help & FAQ section. 🧡 Your Zalando team.
Monkidi Mochani 4
Monday, May 19, 2025
I experience a systematic error. In the homepage menu, I always need to reselect WOMAN as a category every time I start the app. It doesn't seem to "remember". Same with the language, I need French, it's German and when I change I need get disconnected so I need to log in again. As for an improvement, I would suggest a filter in the Favorite page. I put a lot of item in favorite and it is impossible to filter by category. Also, the unavailable keeps on piling, it could be masked by filtering.
Giselle Catalán 4
Monday, May 5, 2025
I’ve had a terrible experience trying to use a €50 gift card from Zalando. It’s been over four months, and I still can’t use it despite dozens of emails back and forth with customer service. They keep promising solutions, but nothing ever gets fixed. I’ve been ignored, misinformed, and left completely frustrated. I will never choose Zalando again, and I don’t recommend them to anyone expecting proper customer service or reliable support. Extremely disappointing.
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