A Google user 23
Wednesday, October 17, 2018
I have a paid subscription. The new version is not allowing me to name my devices. Also I am having issues with my children being able to open apps that they download with out permission, even though I have it set so they can't. Also when I put in a pin and check the always allow box for an app on their device, they still need a pin the next time they open it. I was having more issues when i first downloaded it and it is getting better, but not everything is fixed yet. The old version worked better.... Edited
A Google user
2
Friday, August 30, 2019
Could be great for Chromebooks but the app is too glitchy. In some parts of Google classroom, the teacher's homework calendar won't load unless I turn off the Mobicip extension. No error / blocking message from Mobicip, it just won't load. Also just upon logging into the Google from the Chromebook, it says the user is not authorized to use the device. Refresh page, it loads Google. Very glitchy and I always run into some issue. Their support people won't reply back to me. May ask for refund. Edited
Mobicip
Monday, September 2, 2019
@Leanne P, support usually responds within 24 hrs. You can even setup a troubleshooting call upon request. Once we are able to reproduce the issue, it can usually be fixed. Some issues are more complex than others and can take time, depending on the type and complexity of the bug. We request that your trust our process and let us get back to you.
A Google user
6
Tuesday, April 23, 2019
Extremely unpredictable app and even less predictable support. Of course no direct phone number. Takes 72+ hours to get an email or phone message response. I have been trying to get app set up on son's new phone for a week and still no resolution. I should feel fortunate, looking at reviews some are just getting responses after 4 months. Something does not add up with this app.
Mobicip
Thursday, April 25, 2019
@Keith Clark, we apologize for the delay and frustration caused. Support usually responds within 24 hrs on business days. Sometimes, we have a backlog after a long weekend and it might have taken a bit longer. The app is in the process of being updated. Meanwhile, you can always login at mobicip.com and use all the features there.
A Google user
25
Tuesday, November 6, 2018
I've been using it on three Chromebooks since earlier this year. Had been working great, but when one Chromebook had an update in September, the app stopped working, basically blocking all https sites. Mobicip said they were working on an update, but I had to go a month without it on one Chromebook, which I wasn't happy about, especially with no warning. Once the update came out, Mobicip emailed me, and the new app has worked great so far. They've been very prompt in replying to my emails. I haven't been using Mobicip extremely long, but for the most part, so far so good, and the app doesn't slow my phone down like some other products did.
Mobicip
Wednesday, November 7, 2018
@James Kariman, thanks for your patience, and candid feedback. We are happy to hear that Mobicip is working well on your family's Chromebooks now.
Mitch Yurkovich 9
Wednesday, January 23, 2019
Since updating this app, it has unexpectedly blocked social media apps many times AFTER being unlocked and selecting "Always allow". Losing patience with this app. The only thing keeping me from switching is this is the only parental control app with the features I want and a free option. UPDATE 1/22/19, still having issues with VPN blocking connection to a lot of apps. Google Search, Snapchat, sometimes Facebook all behave as if I have no internet. Only fix is to "Disconnect" VPN to reset it. Edited
Mobicip
Tuesday, April 23, 2019
@Mitch Yurkovich, the VPN filter has been very stable and reliable over months now. If you still experience any issues, please let us know and we can investigate.
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