Oksana Vitalia 32
Sunday, August 8, 2021
Uninstalling. Waste of data and time. Almost never had problems a couple of years ago. Basic but was ok. Now - would not load home page, shows different deductible than their own full web site. But keeps pushing the teledoc, health quiz, Covid updates. Those pages always open and load just fine. I'd like to see first my claims, never mind to find out why my deductible was changed without any notification. Hey, we are used to that, but a courtesy email, letter or a pigeon messenger would be nice!
UTIC Insurance Company
Friday, October 29, 2021
We are sorry you are experiencing issues with our app! We would like to get some more information from you in regards to what you are experiencing and pass along to our team to fix the issue. Please call the number on the back of your card and our Customer Service Representative will gather the information needed.
Jeff Bullock 27
Friday, October 29, 2021
App is useless. Won't log in even tho certain correct info because can log into website just fine. Used the app a few years ago all the time but has been a continually problem since then. I'm just uninstalling and making a shortcut to the webpage. Update after response. Reinstalled to see if working and same result. Still won't allow to log in. Website still works fine. App is still useless. Edited
UTIC Insurance Company
Friday, October 29, 2021
Jeff, we would like to get some more information from you in regards to what you are experiencing and pass along to our team to fix the issue as soon as possible! Please call the number on the back of your card and our Customer Service Representative will gather the information needed.
Peyton F 1
Thursday, October 10, 2024
Good design, but app barely functions. Consistently spending 30+ seconds waiting on pages to load. This happens regardless of being connected to wifi or 5/6G. It has been this way for years with no real signs of improvement. Which is a shame, bc it does have a user friendly layout Edited
Beckster (Beckster247) 0
Sunday, July 13, 2025
This app is not user friendly. While trying to view vision providers, you are unable to view eyeglass frames the provider offers because a pop-up blocks the page and does not offer a way to close it. It is as if this app was created and not tested.
L J Donelson 0
Thursday, July 17, 2025
improvements have been made, but details seem hard to find. it will not launch from link in email so have to manually open then click to find claim of interest.
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