John Dorsey 0
Friday, June 20, 2025
I used Indego while visiting Philadelphia for a week. The app worked perfectly. The service was also good, but there aren't enough classic bikes in the system. (They're discontinued by the manufacturer, and Indego has added some refurbished bikes, but I don't know what their long term plan is.) If I lived there I'd happily use the annual pass.
jaime erin irene 1
Wednesday, April 3, 2024
Love this bike service! Esp with the multiple discount options that make the service accessible, lots* of stations around center city, though unfortunately none in NW where I live. The app is pretty terrible unfortunately imo. Constantly glitching, not responding (terrible latency), GPS not updating to my current location, stations completely shut down so it said i had taken a bike but it did not release.. Luckily customer service has been helpful as they can with the dysfunction of the app.
Boris Lipschitz 0
Saturday, May 20, 2023
The bikes list in the app doesnt match the reality way too often. This is less important when a station got a kiosk terminal, cause those always work fine, but when there is no kiosk, and the app offers you to unlock #5, 6 and 8, but the only bikes actually available are 7 and 9, it really sucks big times. And before you ask, yes, i did double check it tries to list the correct station, by manually tapping on it.
Jeremiah Belocura 6
Tuesday, September 15, 2020
Love that we can finally check out a bike through the app, although with some stations it's really hit or miss (e.g. 12th & Chestnut). Also, for some reason, after viewing trip details, the trip history has scrolled all the way to the oldest and you have to scroll all the way to the top to get to the most recent rides, making reviewing really annoying.
JHS 3
Saturday, August 12, 2023
100% the best experience. The app is fine it's very easy to find, unlock a bike and go for a ride. But what really deserves one hundred stars is the customer service. Every interaction I have then has efficient and effective. The people are smart, to the point and get things done expediently. Every company should use their model as a guide.
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