A Google user 7
Friday, January 11, 2019
Terrible experience with this app the moment they introduced digi token. After I registered for digi token, immediately couldn't login ibanking anymore. It kept giving me an error msg saying system is down. So frustrating. Besides, I carry more than 1 phone. With physical token, I can ibank using any of my phones. However, the new digi token doesn't support that. I believe I'm not the only customer who carries more than 1 hp. Unable to printscreen anymore also not user-friendly.
F S 0
Saturday, May 31, 2025
this is not usable on my device. it hangs on the boot screen, and does not work despite multiple reinstallations.
DBS Bank Ltd
Saturday, May 31, 2025
Sorry about that! Pls ensure that your app is updated or you may try to uninstall/reinstall the app to clear any cache from the current downloaded version. If issue persists, please email us at
[email protected] with screenshot of your review, phone specs and contact number. You may also call our hotline at 1800 111 1111 for immediate assistance.
A Google user
2
Tuesday, September 10, 2019
The personalisation of finger print login and peek account stopped working after I upgrade to Android 10 on my pixel 3 xl. The personalisation changes couldn't be saved. And the digital token stopped working too. There must be some incompatibilities with Android 10 OS. And the app hasn't been updated for a month. Please fix this issue and release a new build. A premium app for treasures customer should not have this crappy quality.
DBS Bank Ltd
Tuesday, September 10, 2019
May we get your help to uninstall the app, restart your device and download the app again? This will clear any bugs on the existing downloaded version you have. If the issue persists, kindly email your contact number, Playstore Name, OS version & App version to
[email protected]. Thank you.
A Google user
0
Sunday, December 22, 2019
Overall the app is good when working. But the previous version is so much more robust and friendly. Many unimportant features and frills have been added to beautify and make the app more "cute". This is really not necessary especially in a functional app as it will just take up more memory or bandwidh. Just keep it simple and working.
DBS Bank Ltd
Sunday, December 22, 2019
We appreciate you taking time to provide your feedback regarding the iWealth app, Lawrence. This is fully noted and we will relay this to the relevant tech team to give you a better user experience. Thank you! 🙂
Anil D 5
Sunday, April 13, 2025
for Asia's biggest bank it has the worst app. i just spent 25mins setting notifications for card and it refuses to allow me to do all items as it either hangs or reviews edit submit buttons greyed out. then when u think maybe back end its processing, yes slow as usual, it says discard or continue, what? tired of using this app, UX is really bad. connect with me if you really want to know my challenges. does your CEO really use this app, i am sure the previous one did not. Edited
DBS Bank Ltd
Sunday, September 29, 2024
Sorry for the inconvenience caused. Your feedback is duly noted, and we hope to have the opportunity to serve you better in the future. We will relay this to the relevant department.
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