Tiffany Lumley 112
Sunday, April 27, 2025
EDIT TO ADD....they say they can't fix the issues I'm having with their app. $30 a month for services I can't even use/have access to half of. I now unfortunately have to go through the trouble of starting over with saving & transferring 10+ years of info to another service. $30 monthly for just keeping track of customers & expenses is a bit pricey. plus the app keeps freezing. even after uninstall & restarting phone & reinstall the app. very frustrating & makes the app useless. Edited
Intuit Inc
Monday, March 31, 2025
We'd like to look into what could be causing this freezing issue, Tiffany. First, let's try the steps listed here: (https://tinyurl.com/2s4maem9). If you're still experiencing the same problem after trying those steps, please send us an email, and we'll work together to get you back on track. Wishing you success. -Karey
Jadrein Seal 33
Wednesday, April 16, 2025
Here we are again. Been using QBO for several years now. Every few weeks, the app has problems. Currently, it'll only load about 2 weeks' worth of expenses, and when trying to search and expense, it'll just load infinitely. I've reached out to customer service on serval different things. The reps only suggest "use the computer version and not the app" Great help!
Intuit Inc
Wednesday, April 16, 2025
This isn't the experience we want you to have. Let's try some common fixes: clear the app data, restart your phone, reinstall the app, or try connecting to a different network. If you're still facing difficulties, please reach out to us at
[email protected] so we can provide the best support possible. We're here to help you through this. -Myshka
Wayne R 6
Sunday, July 6, 2025
It's OK so far, BUT, QB, here's some things you NEED to fix. When I scroll down my transaction list to categorize them, I get sent back to the top of the list each time I'm done and back out. This is extremely annoying!! It's a lot of scrolling. Also, Selfemployed had an unreviewed and reviewed list. Please at least add this as a filter option. Again, this is a lot of extra reading and scrolling that was not required in the previous app.
Intuit Inc
Monday, July 7, 2025
Hi Wayne. Rest assured, we're constantly working to improve the app and add new functionality, so holding the transaction list after making an edit and adding a reviewed/unreviewed list could always be added in the future. You can find news and updates on this and more on our Blog (https://quickbooks.intuit.com/r/). Warmest regards. -Karey
Holly Huffman 2
Tuesday, July 8, 2025
The main reason I use the app is to snap receipts. All of a sudden it is no longer working. It captures them then immediately keeps returning back to the camera without saving them. Other reviews are also correct, it doesn't sync all invoices so when you are trying to find something on the go, it is not there also.
Intuit Inc
Tuesday, July 8, 2025
Let's work together to restore your receipt snapping functionality, Holly. To start, we recommend resetting the app's data (QuickBooks Settings>Refresh Data), clearing the app's cache (Phone Settings>Apps>QuickBooks>Storage>Clear Cache), and then checking for app updates. If you still have issues, please email us. -Caitlyn (
[email protected])
Greg Nofi 14
Friday, May 30, 2025
I only try to use this once in a while to do tasks on the go, like get a quick number from a report or snap a receipt of a deposit at the bank. But the app can never do simple tasks like this. Reports are hard to navigate and filter. I can only do a receipt snap for expenditures not deposits. I can't even attach a receipt to a deposit I created manually. Overall, the app UI/UX is slow and there hasn't been any noticeable enhancements for what feels like 7 years, when I first tried QBO. Edited
Intuit Inc
Monday, June 2, 2025
We appreciate you taking the time to write this review, Greg. Feedback like this is important so we know when something's missing. Rest assured, our developers visit this space often to get ideas. For news on all the software improvements that are in store, be sure to keep an eye on our blog (https://quickbooks.intuit.com/r/). Best. -Karey
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