Rozy Penaloza 17
Friday, May 30, 2025
I had a disappointing experience. I wanted to rent a bike on a "pay as you go" pass. I was charged a $50 fee 3X when trying to buy a pass despite repeatedly being told there was an error purchasing the pass and not being able to unlock a bike. I was given no context to what the error was or how to fix it, despite my card being charged $150. Customer experience contact is very hard to find. there is no one to reach by chat, not one of the FAQ has information on errors or troubleshooting. Edited
Slash Harken 1
Sunday, June 22, 2025
I don't understand why when I scan I have to input my password again and again. I logged into the app plus no way of resetting from that screen. I use the service to get to work and it's an incredibly frustrating experience to have another password to continually enter. Please remove the password at the end of the purchasing flow, if I need to enter a password LOG ME OUT. KICK ME OUT TO THE MAIN SCREEN. Plus I don't know how to log out without reinstalling the app.
Dany Haddad 2
Saturday, July 19, 2025
works very well, incredibly live data on bike availability. my only complaint is, when you have a bike checked out, the app defaults the map to show you docking bay counts - even if you click the button that turns off "show me docking bay counts", it just turns it right back on. let me see what electric bikes are available so I can ride a regular bike to an electric bike that is docked! :)
Daire Coleman 1
Friday, June 13, 2025
the bike share service is good, but it could be great. I hope they continue to expand and improve the service. the app functions better than comparable bike sharing apps I've used in the past. I like the statistics. I think more pricing options would be preferable. main issue with service is availability.I am aware BST redistribute bikes, I hope they continue to improve this service. 'this bike is unavailable ' messages would be psychologically easier to take if a reason was provided.
Matteo Louter 0
Saturday, June 14, 2025
I kept trying to purchase a pass and got the message "Purchase failed - nothing was charged. Try again later.". I wanted to rent a bike but the app makes it impossible.
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