Diane McMurry 97
Monday, June 16, 2025
Don't use Netspend until fixed! Writing this 6/15/2025 For about a month, I have not been able to log in on the app. I called them and was told, "Yes. It's not working." That was over 2 weeks ago. Now, an auto-pay for a subscription keeps coming back as "payment rejected" so I have to call them to find out why and have them fix it. I don't like not having access to my financial records. Absolutely ridiculous! I'll have to find a different prepaid card. 😡😤
Ezequiel Bergara 98
Wednesday, June 4, 2025
Used to be great. Easy to load cards. App made it easy to manage money. Now it's horrible. They have been having a technical issue that makes it impossible to log in for 2 weeks or more as of 6/4/25. I get notifications (via text) from the app that tells me my balance, the amount subtracted or added, and a brief name of transaction. For some people, that may be enough to keep them happy. Not me! I want to be able to open my app and manage my money.
Allen Bennett 34
Monday, June 16, 2025
I have had the app for 10 or more years without problem's. then it crashed. it has not worked for me since. it just freezes up and kicks you off with a message saying try back later .I have done everything possible to get it worked out with IT with no luck. so I finally had to switch to another company discontinued NetSpend all together. Edited
Jerome Robinson Jr. 1,967
Wednesday, September 2, 2020
Ya know, I've been reading most of these reviews, positive & negative. But for me, Netspend has been great. I've been a customer for about 10 or 11 years now. Started out with prepaid, THEN they upgraded me to an All-Access account, checkbooks & everything, about a year or two ago. Their customer service for the most part has been pretty helpful to me since I've been with them. Plus, their mobile banking app has been VERY helpful with transactions, savings goals, etc. The app freezes though.😕
NetSpend
Friday, September 4, 2020
Thank you for your review. We'd love to earn 5 stars, so please write to us at
[email protected] suggesting what we can do to improve.
Josie Lewis 362
Friday, July 9, 2021
The app is just ok for checking your balance, but here's some things that reflect the real value of the app. It's slow to respond & hangs very often. My actual banking app isn't even this slow & it needs to access more information. There's a ridiculous amount of popups for a prepaid card app. It's usually things that you already opted out of. Why be so annoying? The last point is that the digital copy of the physical card does not show any numbers on the card. Just a blank??? C'mon, do better
NetSpend
Monday, July 12, 2021
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at
[email protected] so that we can look into it.
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