A Google user 329
Monday, February 11, 2019
Has froze every time I've tried to use for almost 2 weeks. I called and they said the issue is not on their end. It is!!! I have uninstalled and reinstalled many times. Every other app on my phone works just fine, but not Ace Flare. I pay a monthly fee to use the mobile check cash feature, to avoid driving 30 mins away and back to the location. paying the fee is useless now seeing as the app ISN'T BEING FIXED!!! Very frustrated that the issue is being blown off and not resolved.
NetSpend
Sunday, March 3, 2019
We have pushed out a fix that does not require you to update the App that resolves this issue. Thank you for your patience while we investigated this issue. An obscure bug in a recent update of Chrome introduced this issue. If you continue to experience problems, please reach out to
[email protected].
Thank you,
Ace Flare
A Google user
232
Sunday, January 19, 2020
I love the convenience of the app. However i can never use it! It constantly gives me error messages upon login when i have the password saved to my phone. And whenever i attempt to reset the password , it rejects the temporary one sent via email as well. This has been a problem since last year. I really wish the tech team would look into this :(
NetSpend
Tuesday, January 21, 2020
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
SHAWN SHELTON E. 24
Thursday, January 5, 2023
Absolutely the worst financ/banking application, I have every used. Poorly designed login/recovery features within the app itself, and the online website. If that wasn't enough, customer service is horrific. And, may the stars be with you if you fail to understand the broken english of the cost saving contracted out "Account Expert", and misunderstood a security question. I may truly never recover my funds. Any other option= avoid this like the plague. Less than one star.
NetSpend
Friday, January 6, 2023
We highly regret the inconvenience. However, we could not understand the exact problem that you are having with the mobile app. Please shoot us a message at
[email protected] with relevant details. We'll be more than happy to assist you.
A Google user
181
Thursday, February 7, 2019
I never had a problem with the app until this past week, when suddenly it keeps freezing after log in. At best I can get transaction history to scroll on the first page, but otherwise nothing will respond, not even hitting the 'back' button to log out. I've already tried uninstalling & reinstalling twice, but the same thing keeps happening!
NetSpend
Sunday, March 3, 2019
We have pushed out a fix that does not require you to update the App that resolves this issue. Thank you for your patience while we investigated this issue. An obscure bug in a recent update of Chrome introduced this issue. If you continue to experience problems, please reach out to
[email protected].
Thank you,
Ace Flare
A Google user
41
Wednesday, February 5, 2020
Well the app used to be solid but as of the past few months it will continually crash, it refuses to let me use biometric authentication, and occasionally the app refuses to load at all and just stays as a gray/blue screen. A few of the features don't seem to even work and no matter how many times I reset-up my direct deposit I still get msgs about how I need to set up direct deposit.
NetSpend
Wednesday, February 5, 2020
Oh no! We sincerely apologize for the troubles you've recently had with the app. We'd be happy to take a look into this for you, please contact us at
[email protected]. Thank you.
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