Helen J 22
Saturday, January 18, 2025
Great app, it really helps me stay on schedule and I'm getting great results with the IPL. I like the tips in manageable chunks, just when you need them, with pictures and examples. Much better than a manual. It's a really well designed part of the tool and I'm surprised how useful it is. Edit - removed a star because the notifications aren't working right for me. I seem to get loads of reminders to read the same old articles about technique but I'm missing the treatments when they are due. Edited
Jenny McMeekin 2
Sunday, July 13, 2025
Despite trying everything to get the notifications right, I don't get them. I never see when I need to do my next treatment so I've had to use my own diary. I also don't see a way of starting to record a new treatment if I forget to record... So if I don't record it straight away on the day, it will record on the day I remember to input it which can be wildly inaccurate. It does allow recording if late on follow up treatments, just not the initial.
Philips Consumer Lifestyle B.V.
Monday, July 14, 2025
Hi Jenny, our development team has determined that the notification issue you mentioned is specific to Xiaomi phones; they're investigating this further. In the meantime, thank you for your patience. Your other points of feedback have been noted. If you have any questions, now or in the future, please contact us on our website, Facebook or X.
A Google user 3
Monday, October 22, 2018
This app was working perfectly fine. On the odd occasion I wouldn't get a notification of when my next treatment was due but other than that I was pleased with it until randomly it logged me out, now when I try signing in it keeps saying "something went wrong, Please try again." I've changed my password a good few times now, restarted my phone and have tried to uninstalled and then reinstall the app in hopes that it will work.. but nothing seems to work. I was due a treatment, and I also did a treatment which I needed to input in my app so it shows me when I next need to follow up on it. Can you please resolve this issue. Edited
Philips Consumer Lifestyle B.V.
Wednesday, October 24, 2018
Hi there! Thank you for writing down your experience with the app. We’re sorry to hear that the app doesn’t seem to be working anymore. We’ve made sure to notify our design team about this. We’d like to find out more about this issue, could you therefore contact us via Facebook or Twitter (@PhilipsCare)? Looking forward to hearing from you soon.
A Google user
3
Saturday, May 4, 2019
Hit and miss. I love the lumea and have been using it for 6 months now. However, I find the app quite restrictive as you cannot customise the areas that you treat (eg treat upper leg and lower leg separately) and I am not able to change the frequency of treatments (as some areas need more or less treatment than that suggested). Edited
A Google user
1
Saturday, December 15, 2018
Seemed like a good app a great way to track when your next session was due. Recently I've woken up in the morning and found my battery had drained completely overnight from over 70%. I didn't realise what the issue was until investigating further and realised in my Samsung settings that this app had around 124 issues detected, these issues can cause apps to drain batteries (device maintenance) and I've only had the app for two weeks at most. So now I've uninstalled it and will see if it makes a difference, last night it seemed to have however I still want to continue using the app or I'll have to manually write down what days I've done my session. Hope Philips can somehow fix this. I won't install for some time. Edited
Philips Consumer Lifestyle B.V.
Wednesday, January 9, 2019
Dear Rehana, we appreciate your feedback. We have forwarded this issue to our developers. Please contact us through Facebook or Twitter if you have any questions.
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