A J (Monkey's Mama) 7
Saturday, July 26, 2025
Edit: they added a back up and restore which is great, but now the app has issues opening. and yes, I tried uninstall and reinstall. it's not helping. it keeps force closing. again. at this point it's not worth it to keep trying. the app has been great, but now keeps force closing. I contacted Phillips and the only way to fix it is to uninstall and reinstall it.. however if you do this, you lose all progress. my son is over 700 brushings. There needs to be a way to back up and restore data. Edited
Philips Consumer Lifestyle B.V.
Tuesday, July 1, 2025
Apologies for the crashing issue, Angie. We're working on a fix that should be released next week. We've added a back-up and restore feature: please enable it to keep record of your progress and to be able to grant brushing credit after the fix is applied.Contact us on our website if you need assistance with this feature or have any other questions
Andy R 2
Saturday, July 26, 2025
This app was great when we first got it, but sometimes the app won't let me give my kids credit when we brush without the app. My kids are also starting to get bored with the presents and features as they are getting fairly monotonous. However, now we can't even use the app because it crashes immediately every time I open it. Update 7/26/2025 It's fixed. Edited
Philips Consumer Lifestyle B.V.
Tuesday, July 15, 2025
Thanks a lot for your feedback on the rewards / features, Andy; it has been noted. A fix for the crashing issue will be implemented as soon as possible. After it has been implented, we recommend enabling the backup and restore feature. Please contact us on our website if you need assistance with this feature or if you have any other questions.
Micah Miller 3
Monday, January 6, 2025
We just got this device and so far it's been pretty frustrating. We have stood right beside our son as he has brushed for the full 2 minutes on oscillation and it *still* won't record it. We can't figure out the parent credit system no matter what we try, so we can't even mark it as complete. We have to run his brush twice just to have it count. We also have used a timer to see if the brush only goes for a minute but the timing has been right. Something is seriously messed up with the app!
Amanda Cook 2
Wednesday, July 9, 2025
Great when it works, but lately it's been impossible to use the app. The new backup feature let me move my kids from a very old phone that stopped connecting to the brushes. I then changed to a third phone. Worked fine for a bit. but now the app opens and crashes repeatedly and it takes us an hour to get it to work so they don't lose their streak. And any time you log out/change phones/reinstall, it makes them waste 10 mins reopening all of the gifts they've earned so far before they can brush
Philips Consumer Lifestyle B.V.
Friday, July 11, 2025
Hi Amanda, we're sorry to hear that the Sonicare for Kids app isn't functioning as it should for you. We're aware of the crashing issue and issue with the gifts; a fix will be released as soon as possible. We appreciate your patience in the meantime. Please contact us on our website if you have any questions, now or in the future. Thank you.
Jarome Prestridge 4
Monday, July 7, 2025
Edited review: The app is now fixed! My kids love this app and it has worked the best for us out of all we have tried. Old review: App has recently become totally unusable. It closes itself out or restarts over and over when opening, or if it successfully opens it does this when trying to load the child's profile. I did try logging out and back in, and also uninstalled the app and reinstalled it with no success. This is upsetting because the app was the only reason we bought these toothbrushes. Edited
Philips Consumer Lifestyle B.V.
Tuesday, July 1, 2025
Apologies for the inconvenience, Jarome. We're working on a fix that should be released next week. Enable the backup and restore feature, to at least keep record of your progress and to be able to grant brushing credit after the fix is applied. Please contact us on our website if you need assistance with this feature or if you have other questions.
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