Erin Manott Morris 8
Friday, March 7, 2025
Not sure what changed but the app is stuck forever in the "connecting" phase about 80%-90% of the times I want to use it. It's NOT my Internet, and uninstalling and reinstalling the app is such a pain because I have to reconnect everything. I bought the more expensive clock specifically for ease of use with the app, but it often just doesn't connect. When it does, the app is ok, but it's just such a pain to use. The alarm clock itself is poorly designed and hard to program without the app. Edited
Philips Consumer Lifestyle B.V.
Monday, March 10, 2025
Sorry to hear about the connection issues, Erin. Please remove the power plug from the Somneo and insert it back after 5 minutes, turn WiFi off/on again via the Somneo display and, if the issue persists, try a factory reset. Don't hesitate to contact our consumer care team via Philips.com/contact if you need further assistance. KR, SleepMapper Team
M 7
Wednesday, March 20, 2024
No. Not what you're looking for. It's a whole separate routine to go through with the phone and the lamp and you wifi each and every night. You can't change anything without connecting to both. It's a hassle, and there is zero functionality as a lamp/light - only as a wake up sunrise/sunset. Expected better functionality at this price range. Better app performance - why WOULDN'T it start up at the same time nightly? Isn't rhythm the goal? Just a confused Hue bulb trying to find it's place. Edited
Philips Consumer Lifestyle B.V.
Friday, March 22, 2024
Hi there, it's unfortunate to hear about the connection issue and that the app didn't live up to your expectations. Please make sure you're connected to the 2.4Ghz network on your router and that the app does not use your cellular data. Contact us via the support section within the app if you need assitance. Kind regards, Philips SleepMapper Team
Niclas Stenberg Rännäli 7
Monday, May 8, 2023
Love the lamp, but there are a few qualms I have about it. You can't set the snooze to be different for different alarms. Want 5 minutes of snooze during the week and 30 during the weekend? You can't. Secondly, now that it's gotten brighter, I can tell that the alarm is dependent on the light in the room rather than the half an hour set for the alarm to actually go off at all. The sunrise starts, but the alarm now always wakes me up later than it's supposed to, which is a problem for an ALARM
Philips Consumer Lifestyle B.V.
Tuesday, May 9, 2023
Thanks for your review, Niclas: we're glad that you're content with the WakeUp-Light, and appreciate your feedback. It's likely that the current light intensity of the device is not sufficient: we recommend increasing it to ensure that you wake up at the intended time. We'll pass your feedback along to our team. Regards, Philips SleepMapper Team
Patrick Seiter 7
Tuesday, July 19, 2022
The notification "Get ready It's time to go to bed to get a full night of sleep 🔔" infinitely loops when it's 30 minutes before I need to go to sleep. I've tried force stopping the app, but as soon as I restart it it starts looping again. I can't uninstall the app because I need it in order to use this $200 alarm clock, but I can't exactly go to sleep with my phone buzzing every 5 seconds!!!
Philips Consumer Lifestyle B.V.
Wednesday, July 20, 2022
Hi Patrick. Thank you for sharing your experience with the Somneo and SleepMapper app. We're sorry to hear that the notification is tuck in a loop. We'd be happy to assist you! Please feel free to send us a message via the support tab in the app, so we can investigate further. Kind regards, Philips SleepMapper Team.
A U 15
Tuesday, August 17, 2021
No longer able to connect to headband. It takes forever to even sync it. It shouldnt take more than 30 minutes every night trying to get the headband connected. The app just doesn't find it, turning on/off the headband, my phone, Bluetooth, nothing helps. This has been an ongoing issue. I have tried hard resetting the headband several times, it connects for a day then I have the connectivity issues all over again. Edited
Philips Consumer Lifestyle B.V.
Wednesday, August 25, 2021
Hi. We just wanted to share another tip with you that can help resolve the issue. If you have the DSH 2 we suggest you to update to the latest 2.3.7.0 firmware. If you have the DSH 1, we kindly suggest to await the firmware fix that is planned to be released in September. Let us know if you have any other questions. KR, Philips SleepMapper Team
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