Philippe Dukes 13
Friday, June 6, 2025
This app does "Account Logged Out" more often than my company teams re-authentication happens. It's a toothbrush app that does not need to be that secure. They need to figure out a way to keep the authentication tokens active. Why does it need to log you out, enable the biometrics if it needs to be that secure but making me re-login every week or so is dumb.
Philips Consumer Lifestyle B.V.
Wednesday, June 11, 2025
Thanks for reporting that you are having an issue with the login of the Sonicare app, Philippe. We'd like to look into this further. Please feel free to contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have your HX number (located at the bottom of the toothbrush handle) and your phone model available.
A Google user 1
Friday, June 27, 2025
Great app to challenge you to be perfect. The biggest tip to get accurate results with the app is to hold your head straight forward when brushing or the toothbrush orientation sensor will not accurately show where you're brushing. Leaning over the sink with your head down confuses the orientation of the toothbrush for guided brushing.
Philips Consumer Lifestyle B.V.
Friday, June 27, 2025
Hi there, thank you for letting us know about your experience with the Sonicare app. We're glad to hear that you're using the app with enthusiasm. Your feedback on the brushing guidance feature is appreciated and has been noted. Should you have any questions about the app in the future, then feel free to contact us on our website, Facebook or X.
Tony Skaggs 0
Wednesday, June 18, 2025
it doesn't connect to my Sonicare 9000. It can't find my powered up toothbrush even if I follow all the guidance and instructions. Therefore, the app is completely worthless. let's be real, it's a toothbrush app. If you want me to give even the slightest care, it better be bulletproof and work as close to flawlessly as possible.
Philips Consumer Lifestyle B.V.
Wednesday, June 18, 2025
Hi Tony, thanks for reporting that you are having an issue connecting your DiamondClean 9000 toothbrush handle to the app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have your HX number (located at the bottom of the toothbrush handle) and your phone model available.
Bryce Allen 2
Friday, May 2, 2025
This app doesn't work at all. There's no smart features associated with the toothbrush as it is incapable of connecting to bluetooth. There is no bluetooth in the brush at all - it is false advertisement. The toothbrush works great, but the app seems to be nothing more than a dishonest marketing gimmick. Edited
Philips Consumer Lifestyle B.V.
Tuesday, May 6, 2025
Thank you for letting us know about your experience with the Sonicare app, Bryce; we appreciate the feedback. Indeed not all our toothbrushes come with Bluetooth feature, so not all models can be connected to the app. If you have any questions about this, don't hesitate to contact us on our website, Facebook (@Philips) or X (@PhilipsCare).
David 2
Thursday, April 17, 2025
Trying to use this the past couple months, i find the app lacking in key areas. it requires "setup" every brush session. i know that's the tech but still. it also requires the app & brush to be on to sync usage if you opt to not use the app. it doesn't just sync in the background. the worst is the brush timing for deep clean+ is 40 sec per section but it's incorrectly 30 sec when the app is running. the calibration is still messed up & no way to recalibrate. it doesn't register position in two Edited
Philips Consumer Lifestyle B.V.
Wednesday, April 23, 2025
Thanks for letting us know about your experience with the app; we appreciate the feedback. If your toothbrush is connected to the app, DeepClean+ mode indeed runs for 2 minutes. If your toothbrush is not connected, this mode will run for 3 minutes. If you have any questions, don't hesitate to please contact us on our website, Facebook or X.
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