Ian Johnson 52
Sunday, June 29, 2025
this service is a waste. it offers no benefits over a traditional phone service and is less convenient than roaming. I installed the esim, switched over, and was unable to do anything with the plan I got. then when I got a refund, it's credits. yay! let me go ahead and use those for the same poor experience at a later date!
Nord Security
Monday, June 30, 2025
Hello. We are sorry to hear about the unpleasant experience you had with our service. Could you update your review with the Ticket ID that you have received after contacting our support team, for us to check how your inquiry was handled on our end? Thank you!
liz lewis 358
Thursday, June 26, 2025
Fantastic! I do not hesitate to recommend. They had me covered all over Europe where Verizon left me stranded. Troubleshoot chat is fast and excellent. I signed up and installed it from my hotel room. If you're stranded in a foreign country, this is your solution. Highly recommend. esp if you have Verizon, take this with you to Europe.
Nord Security
Friday, June 27, 2025
Hello! It's fantastic to hear our service has been your trusty travel companion! We truly appreciate your feedback and are excited to keep you connected wherever you go. 🫶
Robert Caudill 18
Saturday, July 5, 2025
Worked pretty good in Sarajevo and Bosnia, but when I bought the Montenegro sim, it was practically worthless. In the middle of the biggest cities in the country I had almost no service. I'm not sure how I even managed to use any data, because I couldn't load webpages and none of my apps would connect. I could get Google maps to work intermittently, which I suppose is better than nothing. Often needed to switch to my more expensive home data if I actually had something pressing.
Nord Security
Saturday, July 5, 2025
Hello. Could you tell us if you tried reaching out to our customer support team at
[email protected]? If so, could you update your review with the ticket ID you received?
Jeremy Meyer 809
Thursday, March 13, 2025
The customer service is fantastic. I've used the Saily service now in Amsterdam, Spain, and Morocco. The system hasn't been completely issue free, but Saily has more than made up for any issues with their amazing customer service. With 24 hours a day availability, when I've messaged with an agent through the troubleshooting page in the app, less than a minute from reaching out, I'm talking to a person. Service has been clear and helpful and resolved each time within a few moments.
Nord Security
Thursday, March 13, 2025
We're thrilled to hear you've had positive experiences with our support team. Thank you for sharing your feedback!
Ricardo Martinez 13
Saturday, July 12, 2025
I was in mexico, i tried it. but i wasn't really able to load anything since it only offered 3G. not a bad concept i like it. it's going to keep getting better but I hope that accessing better service is part of this plan cause I get it's not going to be 5G but it shouldn't have been to the point that I couldn't even check my work email. if you dont really care about the data side of it and all you really need is a way to be able to make calls/text while youre traveling, its good enough for that
Nord Security
Saturday, July 12, 2025
Hi Ricardo, thank you for sharing your thoughts. We're sorry to hear the connection didn't meet your needs. While coverage and speeds can vary depending on local networks, we know how important it is to have a stable connection. Your feedback is valuable, and we'll make sure it reaches the right teams as we continue improving the experience.
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