purple cat777 58
Friday, October 11, 2024
It's a nightmare trying to get into my account now. Warning do not change your phone number if you have them because it's a nightmare to get back into your account since it requires a stupid code get texted instead of just username and password. Also I tried calling them weeks ago to fix this problem it never got fixed even though they told me it got fixed. Great I may have to leave and go to a different insurance plan. Not bad coverage it's just stuff like this is a pain.
A Google user 69
Sunday, January 22, 2023
Has been saying "unknown error" since I started using the App. The previous APP before the "upgrade" (which was a DOWNGRADE) APP was forced on us worked flawlessly for years. Their "fix" was to call in and order by item number, reciting each number & quantity instead of putting my order in and hitting submit. Went from a 10 minute max to a 20 minute minimum ordeal to order what I need since you have to ask the representative to repeat what they're saying 3 or 5 times.
Rudy Ramirez 8
Thursday, May 9, 2024
I downloaded the app and went step by step to set up my account, but after I did that, every time I try to and get logged in, my password gets denied, the app kept telling me that my account info is not correct, i deleted the app and went back a couple of days later, and downloaded the app, and still couldn't get in, my password is not correct, so I ended up calling UHC
David Inaneishvili 11
Thursday, September 26, 2024
Gets stuck after login attempt, then gives some generic error after some time. Update: looks like app restricted to login from some countries, works well with US VPN first. Features are limited, e.g. there is no Messaging that is available only on Web Portal. Country Intel also seem to be outdated. Edited
D B 14
Sunday, March 10, 2024
90% of the time after you've entered all of the required info for a claim submission, after you hit the "submit" button the app will simply display a message that says,"Error, please try again." Then it clears all the data you just spent five minutes inputting and makes you start from scratch. Worst healthcare insurance app EVER. Cigna, Blue Cross,and Aetna's work great but UH's is complete garbage. I gave it 2 stars for the 10% of the time it works
more reviews