Julie Lindhorst 2
Friday, May 16, 2025
The app itself is fine except that the messaging never seems to work. I click the button and it just brings me to a white screen with an X on the top right for foreverrrr. If this could get fixed, I wouldnt have any issues with the app. But I can't get quick responses and phone wait times are long too..
UNITED HEALTHCARE SERVICES, INC.
Monday, July 14, 2025
We’re sorry to hear you’re running into issues with the messaging feature. If you’re willing to share more details—like your device type or app version—please reach out to the UMR Digital Solutions team at
[email protected].
Jacqueline Derus 4
Wednesday, June 4, 2025
My main issue with the app is that while I have immediate access to my EOBs, I am unable to print them off. This wasn't an issue a few months back. It seems the print capability disappeared after a recent update. Not happy about this since I like having a printed copy of my EOB to compare with the printed bills I receive for services rendered. Please bring back the print capability!!!!!!
UNITED HEALTHCARE SERVICES, INC.
Monday, July 14, 2025
Thank you for your feedback. We're sorry you're having trouble printing your EOBs. Please share more details, like your device type or the issue you're facing, by contacting the UMR Digital Solutions team at
[email protected]. Your input helps us improve the app.
Debbie 2
Saturday, January 18, 2025
Just installed this app, at first glance it's not very phone friendly I was trying to search for a provider and the process was very inefficient. The app opens up the window to search on it, it doesn't put your cursor in the search bar and if you go to another window the search window goes away and you have to start the process over again. This should be a 2 click process that doesn't require a bunch of new windows.
UNITED HEALTHCARE SERVICES, INC.
Monday, March 24, 2025
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at
[email protected].
Hadrien B. 58
Thursday, November 30, 2023
This has to be the worst insurance app I have ever used. Blue Cross, Aetna and Manulife (Canada) ones were far superior. I have been on this for just over 1 month, and their servers have already been down 3 times. Claims take for ever to process, still waiting on 1 EOB 30 days later. The interface is overall clunky and outdated. A lot on in-app links lead to dead ends. Even received a marketing email from them with a broken link to the promo. Digital disaster.
Nibs 37
Thursday, March 30, 2023
Not great. Biometric login doesn't work well (at all). Blank white screen on eventually successful (manual) login. "Something went wrong" error messages when I try to look at id cards. Looks like the information is there and looks like it has pretty decent potential, but way too many bugs.
UNITED HEALTHCARE SERVICES, INC.
Friday, March 31, 2023
Thank you for your feedback and we are sorry to hear about your experience. We are aware of this issue and working on a solution. If you wish to provide greater detail of your experience, please email us at
[email protected].
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