Amy Allison 17
Friday, July 4, 2025
I am currently traveling. Yesterday afternoon I went to VRBO to book an change of area for today. Searched for (what I thought was) the next night. Showed up to the hotel today, only to find out I booked (nonrefundable) for July 5, 2026. The app knows I am traveling now. I have several locations booked through the app. NOW I know I have to check the year, but not having been burned before, I had no reason to assume the algorithm would kick me to NEXT Year.
Vrbo
Sunday, July 6, 2025
We’re sorry to hear that you're having any trouble using the app. We definitely want to help you use all of our products and services with as much ease as possible. Please call or chat with us at help.vrbo.com/contact so we can look into this!
Melissa Novak 87
Sunday, May 4, 2025
Every time someone sends me a link, I cant view it as a URL. It forces the app to open instead, then forces a sign in, and then doesn't show the home I was sent in the link. Even when the app is launched and I am signed in, the URL still never shows. It just opens the app to the home page. Worst user experience on an app and so frustrating. After 6 attempts I don't care anymore.
Vrbo
Monday, May 5, 2025
We want to express our gratitude for your feedback and extend our apologies for any inconvenience you experienced while trying to access the link. Our team is has been working on a solution and will be adding it to the app soon. To benefit from the latest fixes, please make sure your app is up to date.
Lindsey Crabtree 59
Friday, July 4, 2025
I was skeptical of this app already being like air bnb and having problems and hidden fees and I've already had so many issues, and I haven't even checked into my place yet. I booked my place because it showed to be the cheapest option versus hotels. I shouldn't have bothered. Too much of a hassle just to find a place to sleep for the night. Will be sticking with hotels next time.
Vrbo
Saturday, July 5, 2025
We apologize for your unpleasant experience and thank you for your feedback. The host decides the pricing and some of them may charge extra fees, while others may not. To learn more about how the service fee helps you, please visit help.vrbo.com/articles/What-is-the-service-fee
Jeffrey Heo 59
Friday, May 2, 2025
On a recent trip to Seoul, 3 of the 4 properties I booked were canceled. The last property was canceled less than 24 hours in advance of the stay, so Vrbo's customer service offered to cover my replacement reservation up to a certain amount. However, due to the last minute situation I still ended up paying much more than I expected. Also, the terms of the offer are pretty strict so who knows if my claim will be accepted. I can't recommend Vrbo at all and I'll definitely avoid them going forward.
Vrbo
Saturday, May 3, 2025
Hi, we're so sorry to hear this. We want to improve your experience, but can't direct message on this platform to understand more. Please reach out to our direct support channels at help.vrbo.com/contact, so we can look into this and resolve for you.
Miss Zealous 8
Sunday, June 29, 2025
Too many areas of this app was not thoughtfully planned out. when you have a customer svc. issue, you're forced to deal with an automated chat feature that doesn't fully address all concerns. This is aside from hunting down a phone # via google search. Additionally, vrbo sometimes lag in refunding your funds after a cancelation transaction. Another really odd incident was I opted to contact a host to inquire on distance btwn home & another point & a reservation & pymt plan was innitiated?
Vrbo
Monday, June 30, 2025
Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at help.vrbo.com/contact, so we can investigate for you?
more reviews