Anthony Mason 22
Saturday, February 8, 2025
I used this app. A year ago and it worked ok. It had some errors but I was able to video chat. Two weeks ago I set up a visit no problem. 15 minutes before the visit, I couldn't log in! On the login page, the facility list has to load before the email address and password can be entered. This list did not load and I missed my visit! The facility and GTL are pointing fingers at each other and I am in the middle! I lost $8.00. some people have lost more! What is going on!
Leslie Prince (Les) 253
Monday, December 19, 2022
THESE APPS STINK! For 2years I've had the same issue! We're both pixilated. Our videos get dropped. I have to hold perfectly still or our video gets shut out, or I can't see him, but I can see my picture and vice versa. Our sound is staticy & robotic. We spend more time trying to fix our video than actual conversation! I wish the IDOC could find a better app to be used. IDK how many times I have to update a rating. I have commented at least 3 different times in 2 years. I'm done w/y'all Edited
Jeannette Williams 320
Tuesday, June 22, 2021
So disappointed. The call connected, but froze. I got to see a couple of still frames, as the video was frozen and I got to hear a total of about four words for the whole 20 minute phone call. I tried reentering the visit several times but it didn't make a difference. When the video was frozen, the sound was out as well. I hung on thinking something would change but it did not
India Davis 300
Friday, March 26, 2021
Reading the reviews really helped me to watch out for certain errors. Like the the (2 of 2) app icon will not appear, but its enabled, as long as (1 of 2) is downloaded. I was able to see the time before the visit at the bottom then I was directed to the page where I were directed to hit "Start Video". There was a lot of echoing with and without my headphones. Overall, I'm excited I was able to see my baby! We didn't even care the echo was mocking us lol. Serious improvements are needed ASAP!
Pritti 90
Sunday, March 7, 2021
Let me start over..After multiple attempts, I was finally able to visit my husband! Except for 2 problems...I couldn't see him and the headphones did not stop the echoes! The entire screen was black the whole time!! I didn't want to close out the app and go back because I didn't want the visit to end. He said that he could see me so I'm going to try this 1 last time Edited
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