Just Jay 25
Friday, November 27, 2020
The app is garbage The app will not work unless I am connected to wifi and at that point it takes a dozen clicks to attempt to just open it. Swepco wants everyone on paperless billing with a garbage app so it's nearly impossible to make a payment from the app. These apps are allegedly to make life easier. I'm frustrated I can not change cards on file either. Really cool since. Y'all are only power company in town. Well my hopes are deregulation to knock you down a few pegs.
Brown Chicken Brown Cow 28
Thursday, October 1, 2020
The app is broken. I've updated it & it doesnt work. It says "something went wrong on our end". I even deleted the app & redownloaded it & its still a broken mess. Its very annoying that i have to go to the actual website to pay my bill or report outages. The whole point of the app was the convenience of not having to do that
Kelly Harrison 5
Monday, September 30, 2024
You cannot change your billing information on the app. It has to be online through Google. Which is a wonderful way of getting hacked. The app should be able to change access your billing information change your billing payment information. Without having to do two stats. One having to do with google. To Swepco website. It should be abled to be changed on the app. The information should be readily available for omt purpose. Rather than causing NSF AND OR LATE PMTS. They do not work I'm tandem
Sandi Odonna 8
Tuesday, November 24, 2020
Before it went down I love this app as far as what all I could do as far as my electric bill goes. It was easy and made my tasks easier. NOW I have to google the phone number if something is wrong or if my electric goes out. JUST FIX THE APP PLEASE!!!
Barbara Carlton 15
Saturday, October 10, 2020
I can access it half of the time . It has an "oops something went wrong" and the option to dismiss or retry but it doesn't matter which option you choose, results are the same. You cant access it.
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