misslynlynn C 23
Saturday, June 21, 2025
DO NOT USE THIS SERVICE! NOTHING BUT A SCAM! We booked, and arrived at the pick up location 30 minutes early, the guy never showed, and we waited almost an hour after the scheduled time. Contacted customer service, the option was to rebook! But why? with a service that didn't care that our time was wasted. No apologies, they just kept our payment. The FTC, Consumer Fraud, and BBB have all been contacted. Edited
A Google user 36
Wednesday, July 3, 2019
I recently used the Dolly service for a small local move. The service was very good. 2 young men arrived with a pickup on time. They hustled and were very attentive to my direction. I used the app to set up the appointment. The app will seek detailed info regarding description of what and where items need to be moved. How many sofas, televisions, beds, boxes, addresses, start, deliver etc. and will then give a total $$ quote for the service. Plan for a good tip! Pricing was excellent. Edited
S S 11
Friday, October 14, 2022
Lots of missing features. They are fulfilling an important middle man job picking up items being sold across Facebook, craigslist, offer up etc. However they create a lot of confusion because they aren't in touch with both the seller and buyer (so if they get stuck in traffic which is understandable, the buyer has to reach the seller), they don't take payment for the item (so buyer has to pay seller before they pick it up, what if the seller just doesn't open the door) and don't check item.
Elizabeth Sherman 44
Tuesday, December 29, 2020
The whole transaction was a breeze from beginning to end. I loved that I got a set price when I booked the mover so I didn't have to wonder if they were trying to take extra time to run up the fare like most other services. My mover was punctual and communicated super well with me through the app's chat function. 100% will use this service again when I need it!
Philly Phil 27
Friday, April 16, 2021
Do not useful. They have options and drop downs with selections that meet the needs of what I'm looking to move, yet my order gets cancelled because they "do not specialize in that type of move." It's small paper rolls thats are on a plastic very small pallet, where's the specialty needed. We put it in a truck and move it 10 minutes down the road. Total waste and disappointment.
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