Tess Suchoff 29
Saturday, January 23, 2021
Unable to submit issues/claims over the app. It redirects me to the website which tells me to call, but when I call, the recording says "call volume is high and we can't take your call at this time." There is no email address or way to submit issues via app. My koppang dresser has misaligned predrilled holes which makes it impossible to build. And yes, I've tried every possible way including watching YouTube videos to see a step by step process, it's incorrectly made and I want parts that work.
Shannon L 36
Wednesday, December 2, 2020
Liking the new app, but I'm knocking off 2 stars because of the wishlist functionality -- it auto sorts to alpha order rather than by department like the old app used to do. If you tap into an item, it then gets pushed into a department "section" within the list (inefficient when you have a large list) so you can see at a glance where it is in store, but then it doesn't hold if you leave the wishlist view or simply refresh the list and then you're back to alpha sort again. Edited
Tatjana Kriger 48
Tuesday, January 26, 2021
It's a great app especially because it can show if the item is currently available in the store and where exactly to find it. The only thing to fix would be 1. Give the option of pick up and delivery if one item is not in stock at the store and 2. Give better information about delivery cost. I still don't know if delivery is free always or only after a certain amount. It wasn't clearly mentioned at the checkout .
A Google user 45
Sunday, December 20, 2020
A mixed bag here that is not designed with actual customers in mind. This app is a result of what happens when you design an app by committee without actually using real customers in the process. It has been optimized for online ordering bit not much else. I like the actual search feature on the update. However it's missing key basics like info for my local store, ability to easily review by category. It needs some serious user feedback sessions
ajooni 34
Wednesday, February 9, 2022
The app is great. I just think the overall runaround for figuring out which items are available in store, which online and for delivery to where or not...is kind of a lot. Not a problem with the app, but the warehousing and distribution. Perhaps the app could do a better job of picking up for these gaps, tho
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