Jeff Foster 18
Sunday, May 4, 2025
Nearly worst app ever. Want to start a new account - good luck. There are 2 fields for your street address & both have to be filled out, or maybe they don't? Want to buy something - good luck? 5 of the 7 items we wanted weren't available in store, or for delivery. No way to find availability at other Ikeas other than to search store by store by store. Looking for something in particular - good luck. The app doesn't have a store map. Tried to call the chat. Went to a Spanish(?) speaking menu.
Steph 99 250
Saturday, April 24, 2021
Uninstalling. Absolutely despise this app and now it won't work without setting preferences. Way less useful than the old app. The 2 functions I use the most, store information and a quick shopping list, are buried. Instead, the home screen is full of pretty pictures of aspirational rooms that I don't need. The one improvement is that online ordering is easier. Please bring back the ease and utility of the old app! Edited
Elle Troeger 193
Wednesday, July 20, 2022
Where do I start? The filters and item taxonomy (IA) is not intuitive. You cannot be at the point of sale and switch to "pick up at the store". First you have to make the mistake of filling your cart with everything that you're shopping for, realizing that delivery fee is $100 or more, do like 80 extra clicks to find out that half your order requires you to find the item literally the old fashioned way off the shelf... And why even have an app at that point?
ThatGuyNich 150
Tuesday, May 3, 2022
Nothing intuitive about this app. I found an item by visiting a store that I was interested in purchasing. It was out of stock so I got the app to catch when they restock. I had a hard time finding how to choose a store. Usually you put in a zip and pick from there but not with this app. After picking a store finding the product and setting an alert was pretty easy. It would be so nice if you could filter your search by in stock but you can't. You also have to change stores to see their stock.
ItzSimple 45
Monday, April 5, 2021
PLEASE be ADVISED! The app is not very good in the payment department. It will say something went wrong. However, your bank will clearly display that the payment was processed. No email confirmation at all. Meanwhile, you call the customer service line numerous times. Stay on hold for over an hour with your fingers crossed. What's worse is that this has obviously been going on for over two years and the app still fails to function correctly. NEVER again!
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