James Gordon 71
Wednesday, March 9, 2022
Just about one out of every three tours simply won't post straight away, often will take lots of troubleshooting... would be less frustrating if the app told you the problem, rather than "Sorry this tour can't be posted right now." Constantly causes the Theta to crash, or disconnects when standing right next to the camera. Edit: App has been massively improved in recent months. Still causes the camera to crash occasionally, but posting tours is much more reliable. Edited
Zillow
Friday, July 2, 2021
Our team would like to investigate right away. If you email
[email protected] we’ll reach out directly.
Karen Rice 45
Friday, July 1, 2022
The APP is Always Troublesome! It takes so much time, waiting for the app to communicate with the camera and then some of the time the images fail to transfer from the camera to the app, and you have to redo the entire tour again. Extremely frustrating! There is no way to simply upload the panoramas from the camera to the listing if the app fails. Do better Zillow. You certainly have the money to provide a more reliable platform!
Stephen Crow 34
Friday, December 4, 2020
I have been using the OIS version of this app for about 8 months with good results. Apparently there are an update on the Apple version that broke the app, Zillow sent out an email stating they were hard at work to fix the problem and advised us to use the Android version if possible until the problem was solved. I downloaded it and noticed i was getting inconsistent results. Most interior photos were under exposed and not usable. But, when I put on the 3 second timer it worked
Zillow
Friday, December 4, 2020
Thanks for flagging this for us. Mind email
[email protected]? A team member will be in touch shortly.
Gina sturiale 44
Friday, September 22, 2023
*Update: Emailed them w/ details- no response. Don't waste ur time if you plan 2 use a phone for the tour! I used an Android phone (which app allows) to get room shots. It a long process b/c you have to reshoot any unlevel frames. Previews looked good so I submitted. Got a tour back w/ huge black circles at the top & bottom in all rooms, which weren't in the preview or the apps Android example. Emailed for help & they just blamed it on using phone and not buying the $400 camera they sell. Edited
Zillow
Thursday, August 17, 2023
We’d like to hear more about your experience – would you mind sending a few additional details to
[email protected]?
Preston Richard 18
Saturday, September 25, 2021
Glitchy, buggy app. It's fine when it works but 80% of the time I have some serious error when trying to upload panoramas or publish the tour. Oftentimes the only recourse is killing and restarting the app or the phone multiple times. It easily adds an hour to would-be 20 minute jobs when I shoot, for example, a condo. I know they will respond to this with something like "We'd love to know more, email us" and I'm happy to do that if it makes the app better. As things stand, 2 stars.
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