Robyn Haynes 19
Wednesday, November 17, 2021
Gave wrong directions on where to park, ended up parking in a different lot based on the entrance location. Have tried 2 emails now to get a refund for that $25 charge with no assistance, let alone a response. Second time, wanted to pay on the app, but it was $22 cheaper to pay at meter! I suggested that you choose a different lot and definitely do not waste your time and $$money$$ on this app! Edited
Scott Tanner 14
Thursday, June 1, 2023
NEVER PARK THERE! App works fine usually. It's the company that drives down the rating. Parked and paid through the app, still got a ticket. When I called to dispute the charge, they immediately said "let me transfer you" and sent me to a recording with no options to speak with anyone. In addition, they added $40 to the ticket just for writing it. Edited
M T 4
Monday, April 17, 2023
Gucking fangsters. The sign for the lot number which was directly in front of my car was different than the lot number displayed in the app. I went with the number on the sign. Got a ticket during the time period I paid for. $15 ticket, $30 "notice fee", total $45. I sent an email to dispute it. They responded with a picture of the sign from the OTHER side of the lot and did me the "courtesy" of removing the $30 fee. A month later, with no notice, I receive a letter from a debt collector. FFS.
A Google user 21
Wednesday, October 17, 2018
App gives zero notification that a particular day is an event day. Typically allotted 10 hours but on event days apparently they're able to shorten the hours with no warning. However, if you use the kiosk in the lot, those people were given the full amount of time. Customer service does nothing to fix the issue except tell you to buy more parking at event price! I'll never park in a lot that uses this app service. I'd rather walk ten blocks. Edited
Emily Cozzens 9
Wednesday, March 17, 2021
The app works. But it's a terrible experience when you're trying to park and set it up. I had to download the app on-site over data, create an account, reset my password, and it forced me into purchasing 6 hours of parking. The whole process takes too long. Only reason it's worth it is because the lot I park at is cheap.
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