Nikhil Garg 1,367
Thursday, May 29, 2025
Old version was better, didn't want to switch but kept getting notifications to migrate today installed the new version, turned out to be pretty bad. Always starts with delay and is very slow require full signal from wifi or mobile whatever. old app would work with bare minimum network coverage and the UI was pretty smooth. This new version only has bright colors, rest every technical aspect is dull. Developers did a poor job in making it, bank did the worst by allowing it to be released.
Kotak Mahindra Bank Ltd.
Thursday, May 29, 2025
Hi! We constantly strive to provide you with a seamless banking experience. Please elaborate on your suggestion at
[email protected]. We would be glad to look into this. ^Team Kotak
Rishabh Sharma 234
Friday, June 6, 2025
very slow loading and not a good interface as old version improvement is needed. The scanner takes time to launch and scan. it sometimes stuck the screen. Fast payment mode needs improvement while loading and there is no need for flash light when loaded. The user can do it by themselves. feature are not seamless as they were earlier and some features are also missing. keep some old design as it was good Edited
Kotak Mahindra Bank Ltd.
Friday, June 6, 2025
We're here for you, and committed to fixing whatever the issue is. Can you please share more? Like the exact error message, your CRN, the device model and OS version on it? Write to
[email protected] and we'll get our tech folks on it pronto. ^Team Kotak
Ashutosh Thakur 974
Tuesday, March 18, 2025
Lots of Features are missing as compared to the old app. I am a credit card user and old app had balance transfer, credit card services, kotak offers, milestone and kotak rewards functions in the app itself which are missing. I will switch to the new version after all these features are provided in this app. Hoping for a quick addition of all those features in this app.
Waseem Siddiqui 74
Monday, July 14, 2025
I've been using the Kotak mobile banking app for about 6 years now. The older version was definitely more user-friendly and straightforward. Navigating through options was quick, and everything seemed intuitive. However, the new version feels quite overwhelming and confusing. There are too many options crammed into the interface, making it hard to find what I need. The overall layout seems cluttered compared to the simplicity of the old version. While some of the new features are useful, the app
Kotak Mahindra Bank Ltd.
Monday, July 14, 2025
Hi! Thank you for the review. We strive to improve our app based on user feedback. If you are having difficulty finding a feature or need some help, email us at
[email protected]. Our team will get in touch with you promptly. ^Team Kotak
santosh 25
Saturday, July 12, 2025
Rating: 0 Star I am very disappointed with the new version of the Kotak Bank mobile app. Many important features that I used regularly are missing – such as credit card services, balance transfer, Kotak rewards, offers, credit score and milestone tracking. The old app was far better in terms of functionality and ease of use. The user interface of the new app feels downgraded and confusing, with a poor layout and less intuitive design. The app feels incomplete, the over experience is frustrating. Edited
Kotak Mahindra Bank Ltd.
Saturday, July 12, 2025
Sorry to hear this. Sometimes, its just poor network. If not, clearing your cache or uninstalling and reinstalling the app should fix it. If none of this works, just share the exact error message with your CRN, device model and OS version at
[email protected], and our tech folks will get right on it. ^Team Kotak
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